Hi > Hi. > > > > Your RegEx is far too complicated :D > > <<@customer_company\.>> would have done the trick > > > > For your task you would need two filters > > > > From: @ > > X-OTRS-Ignore Yes > > > > and > > > > From: @customer_company\. > > X-OTRS-Ignore No > > > > Since the PostmasterFilters are executed sequentially, the second one > overwrites the first one.
They are sequential to the ASCII Alphabet numbers, captial, normal case > > > > Greets > > > > Daniel > > > > > > ------------------------------------------------------------------------ > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Kent Lee > Sent: Freitag, 16. Mai 2008 06:11 > To: [email protected] > Subject: [otrs] PostMaster Filter > > > > Hi you all, I got a problem here. About the PostMaster Filter. My > PostMaster are working fine. User send a mail to [EMAIL PROTECTED] > will be automatically created a ticket. > > Now I want to do some filtering. I want only allowed certain email > domain to be able to open a ticket in OTRS. > > For example: > [EMAIL PROTECTED] > [EMAIL PROTECTED] > > I only wish to allowed all the email from the domain : > "customer_company" to be open ticket in OTRS. How can I do that? > > I try some regexp in the match header. I used the "From:" header with > the value: > \b[A-Z0-9._%+-]+@|customer_company+\.[A-Z]{2,4}\b > which will match all the email with the domain: customer_company. > > And the set header I choose X-OTRS-Ignore to the value of "No". Which > this allowed the mail to open a ticket. > > However, it also allowed other mail domain (Eg: yahoo, hotmail) to open > a ticket too! > > How to solved? Help! > Appreciate your help! > > ------------------------------------------------------------------------ > > Get Free (PRODUCT) RED™ Emoticons, Winks and Display Pics. Check it out! > <http://joinred.spaces.live.com?ocid=TXT_HMTG_prodredemoticons_052008> > > > ------------------------------------------------------------------------ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
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