Re: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird /Other pluggable mail client

[Nils Breunese (Lemonbit)]

LQ Marshall wrote:

Nils Breunese (Lemonbit) wrote:

When I have something sitting in my inbox that really should be
sitting in OTRS I just forward the message to OTRS.

The From (and other) information in OTRS gets wrong info with
this solution. When you answer the thicket you have to change To:

you loose the correct header information.

I resend the message change the TO to the OTSR. This maintains the FROM but

Nils.

Then make sure you use a mail client that supports redirecting messages. Mine (Apple Mail) does and apparently there is an extension for Thunderbird that does this. I'm sure there are other mail clients that support this.

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