Hi Havard!
On Fri, 21 Sep 2007, Håvard Sørli wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting
in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this
solution. When you answer the thicket you have to change To:
a good solution is to add your user account to the OTRS mailbox-readers
and -writers. so you may copy the hole mail via your mailclient in this
folder. with this procedure you don't change mail headers.
HTH, regards
Rico
--
Dipl.-Math. Rico Barth, Geschäftsführer/Projektleiter
c.a.p.e. IT GmbH
Annaberger Straße 240 , 09125 Chemnitz
phone/fax: +49 371 5347-621 / -625
mobile: +49 176 66680786
mailto: [EMAIL PROTECTED] , PGP-Key: 0x874C8377
internet: www.cape-it.de
Geschäftsführung Rico Barth, Thomas Maier
AG Chemnitz, HRB 23192
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