Nils Breunese (Lemonbit) wrote: > When I have something sitting in my inbox that really should be sitting > in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To: -- hs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
