Steven Carr wrote:
Is it possible within OTRS to configure a "pending on customer" e.g. you
are waiting for them to do something and get back to you.
Just put the ticket in Customer Pending state
A bonus would be the ability to send them a "nag" email on a scheduled
basis saying that the call is pending on them and sending the message text
that was entered into the pending note.
I don't know how you could do this
Bye
Gabriele
----- Original Message -----
From: "Steven Carr" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Monday, June 25, 2007 9:11 AM
Subject: Re: [otrs] Pending on customer
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