Well,
it's the pending reminder option (having installed italian translation, I
didn't remember english terminolgy)
Gabriele
----- Original Message -----
From: "Steven Carr" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Sunday, June 24, 2007 10:47 PM
Subject: Re: [otrs] Pending on customer
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