"Pending reminder" is a reminder for the Agent, not the Customer.
I don't want to waste staff time sending out customer reminders when the staff get reminded by OTRS, I want OTRS to remind the customer itself. Steve Gabriele D'Andrea wrote: > Well, > it's the pending reminder option (having installed italian translation, > I didn't remember english terminolgy) > > Gabriele > > > ----- Original Message ----- From: "Steven Carr" > <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" <[email protected]> > Sent: Sunday, June 24, 2007 10:47 PM > Subject: Re: [otrs] Pending on customer > > >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Steven Carr Engineer - Khipu Networks Ltd. [EMAIL PROTECTED] - www.khipu-networks.com Secure - Compliant - Infrastructure -- This message is confidential and may contain privileged information. If you are not the addressee indicated in this message (or responsible for delivery of the message to them), you may not copy or deliver this message to anyone or take any action in reliance on it. If you have received this e-mail in error, please delete it and notify the sender as soon as possible. Khipu Networks does not accept any liability for any harm that may be caused to the recipient's system or data by this message. Please carry out virus and other such checks as you consider appropriate. Khipu Networks Limited, Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
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