The only options I have in the Pending screen are "pending auto close+", "pending auto close-" and "pending reminder"
Does customer pending need to be enabled somewhere and does this send a "nag" email? Thanks Gabriele D'Andrea wrote: > Yeah, you sholud change ticket state ti Customer pending > > > ----- Original Message ----- From: "Steven Carr" > <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Sunday, June 24, 2007 10:15 PM > Subject: [otrs] Pending on customer > > >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support or consulting for your OTRS system? >> => http://www.otrs.com/ > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ -- Steven Carr Engineer - Khipu Networks Ltd. [EMAIL PROTECTED] - www.khipu-networks.com Secure - Compliant - Infrastructure -- This message is confidential and may contain privileged information. If you are not the addressee indicated in this message (or responsible for delivery of the message to them), you may not copy or deliver this message to anyone or take any action in reliance on it. If you have received this e-mail in error, please delete it and notify the sender as soon as possible. Khipu Networks does not accept any liability for any harm that may be caused to the recipient's system or data by this message. Please carry out virus and other such checks as you consider appropriate. Khipu Networks Limited, Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573
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