According to previous conversations with my Cisco rep the answer is no - Cisco won't support it. I'm blind copying him on this and will pass on his response. Thanks, Matt
________________________________ From: Ken Gilmour [mailto:ken.gilm...@gmail.com] Sent: Thu 3/4/2010 4:17 PM To: Adcock, Matt [HISNA] Cc: nanog@nanog.org Subject: Re: Cisco hardware question So if one were to purchase equipment, which is explicitly sold as "Refurbished" from, say www.impulsetech.us and they were to offer Smartnet on it, there is no guarantee that even if you paid for it, that Cisco would fulfil their support contract? Regards, Ken On 4 March 2010 15:22, Adcock, Matt [HISNA] <madc...@hisna.com> wrote: Don't deploy the equipment, demand a refund, and report the reseller to Cisco. I agree completely with Brian - find a good Cisco partner and stick with them. Also, you can't legally buy used Cisco equipment and use the operating system. You can buy the equipment but the OS is absolutely non-transferrable. If you try to get SMARTNet on it red flags will go up and Cisco won't support it. Thanks, Matt Matt Adcock, Manager 334-481-6629 (w) / 334-312-5393 (m) / madc...@hisna.com 700 Hyundai Blvd. / Montgomery, AL 36105 P The average office worker uses 10,000 sheets of paper = 1.2 trees, per year By not printing this email, you've saved paper, ink and millions of trees From: Brian Feeny [mailto:bfe...@mac.com] Sent: Thu 3/4/2010 3:05 PM To: Kaveh . Cc: nanog@nanog.org Subject: Re: Cisco hardware question If you are getting Cisco hardware with configs on it or crashfiles, etc. Then no it is NOT new equipment. Who are you buying from? Are they a Gold partner on Cisco's partner locator? If not, then I have seen some seedy things, and of course i have seen seedy things with Gold partners too, I am just pointing out that the ability to compete and make margin get more and more difficult the lower the partner is on the totem pole and so desperation can drive certain behavior. In general from a cisco Gold partner you can expect as good as 35-40% or so on new equipment for a discount for regular deals. Special pricing for special projects you may be able to get a bit better, and maybe 1% or so better for general products from CDW or a big box company like them. If you are paying 50-60% off list for just individual items you order, then its likely not new and there is likely something shady going on, as no partner is going to get you some special discount pricing on a single 3845 for example. All of your good gold partners are going to charge around the same give or take a few percent on material. So find someone you can trust and just build a relationship. If your paying new prices for used gear then yes you are getting ripped off. I would be glad to recommend to you a reputable gold partner if you email me off list. Brian On Mar 4, 2010, at 3:48 PM, Kaveh . wrote: > > Hello, > > I apologize if this is an unusual topic but I would like to know what this expert community thinks about this issue: > > We have noticed that a number of Cisco appliances we have recently purchased and paid (AS NEW), are being shipped as if they have been already used/refurbished. In other words, several times we have seen brand new Cisco hardware, out of the box, that has pre-existing configuration (Interfaces with Private IP addresses, static routes, etc ...) and in some cases even non-system files, like 'crashdump.txt' or additional IOS images. Most importantly our latest purchase; 2 'new' ASAs, contain a series of files named: FSCK0000.REC, FSCK0001.REC, FSCK0002.REC, etc ... . Based on some research it seems like that these files are 'recovery files' signaling bad/failing hard disks in these appliances. > Anyone on thhis group has seen this before and if yes, are we supposed to blindly trust the vendor saying the hardware is new, safe and secure? > > The only way I can explain this is that the hardware has been refurbished or previously configured for reasons unknown to me. I think if customers pays for new hardware, they should get new hardware, even if refurbished hardware may be covered by Smartnet. > > Any thoughts or recommendations anyone? The last thing we want to do is to deploy faulty (or non secure) security appliances in production. :) > > Thank you > > Best regards > > The information in this email and any attachments are for the sole use of the intended recipient and may contain privileged and confidential information. If you are not the intended recipient, any use, disclosure, copying or distribution of this message or attachment is strictly prohibited. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. If you believe that you have received this email in error, please contact the sender immediately and delete the email and all of its attachments > Hotmail: Free, trusted and rich email service. > http://clk.atdmt.com/GBL/go/201469228/direct/01/
