Wouldn't there have to be an ILEC responsible for lifeline? I'm in Ohio, not Colorado, so that may be different entirely.
On Thu, Dec 12, 2024, 11:28 AM John Neiberger <jneiber...@gmail.com> wrote: > I've been gathering reports from people there. Two of the homes are > family members and they know of other homes and businesses in the area > who have been down for days, as well. I'm trying to gather more > information. I want to compile a list of names and phone numbers so > that I can include that in an FCC complaint. I've already reported > this to the Colorado PUC, but they said that landlines were > deregulated in 2014 so they have no authority in the situation like > they used to. They are able to contact Lumen, though, so that should > help prioritize the repair. > > On Thu, Dec 12, 2024 at 9:08 AM Josh Luthman > <j...@imaginenetworksllc.com> wrote: > > > > I understand it is frustrating. Analog phones can not be detected > unless they're off hook so I don't see how a provider can detect between > sitting idle or the cables cut. > > > > How do you know for certain it is an outage in the area and not just the > customer(s) you've talked to? > > > > There is a requirement for outages required by the FCC. > > > > On Thu, Dec 12, 2024 at 10:53 AM John Neiberger <jneiber...@gmail.com> > wrote: > >> > >> Understandable for a single customer. It sounds like this a huge part > >> of the town that has no phones, including the rural folks who live > >> outside of cell coverage, many of whom are elderly. I just found out > >> that they had indeed called CL to complain days ago and CL told them > >> they couldn't get out there to look at it until the 20th. These are > >> rural people with no backup to their landline who have been without > >> phone for days already and CL expects them to go another week or two? > >> Unbelievable. Also, when I called CL on their behalf, I was told they > >> had no record of an outage in the area. > >> > >> Thankfully, I was able to reach someone at Lumen who was able to get > >> someone involved. There is supposed to be a tech there right now, but > >> he no-showed. I think an FCC complaint is in order. > >> > >> On Thu, Dec 12, 2024 at 8:36 AM Josh Luthman > >> <j...@imaginenetworksllc.com> wrote: > >> > > >> > If it's landline copper phone, it's kind of hard for a provider to > see the lack of customers off hook. The electrical circuit being open is > expected until the customer picks up the load/off hooks the phone. > >> > > >> > On Wed, Dec 11, 2024 at 11:54 PM John Neiberger <jneiber...@gmail.com> > wrote: > >> >> > >> >> Yep. I finally found some contacts at Lumen who ran it up the chain. > I > >> >> also did report it to the Colorado PUC. I'm still confused about how > >> >> so many homes and businesses could be without service and Centurylink > >> >> wouldn't know about it. It's a small town, and I'm starting to think > >> >> everyone thought that the phone company must know about it because > >> >> there so many affected, so no one bothered to call them. I don't > know. > >> >> None of it makes any sense. But at least we have someone scheduled to > >> >> drive over there tomorrow and check it out. > >> >> > >> >> John > >> >> > >> >> On Wed, Dec 11, 2024 at 9:08 PM Evan Moyer <evmo...@gmail.com> > wrote: > >> >> > > >> >> > Have you tried filing a complaint with your state's public utility > commission? POTS service is usually regulated by them. > >> >> > > >> >> > Just a thought > >> >> > > >> >> > > >> >> > On Wed, Dec 11, 2024, 7:52 PM John Neiberger <jneiber...@gmail.com> > wrote: > >> >> >> > >> >> >> I apologize for using NANOG for this, but I need to get some > traction > >> >> >> on a telephone outage affecting a large number of homes in a small > >> >> >> town that Centurylink seems to be unaware of. The affected > customers > >> >> >> have had no phone service for days and none of them know what's > going > >> >> >> on. Centurylink customer service says there are no outages in the > area > >> >> >> and just want to dispatch a tech to an individual home rather than > >> >> >> escalate this as the emergency that it is. This is a rural area > with > >> >> >> poor cell service, so many of these customers have no > alternative. I'm > >> >> >> particularly concerned that many of the affected customers would > be > >> >> >> unable to reach emergency services, and haven't been able to for > 3-4 > >> >> >> days already. > >> >> >> > >> >> >> If someone has a contact at Centurylink that can escalate this, > please > >> >> >> contact me off-list. > >> >> >> > >> >> >> Many thanks! > >> >> >> John Neiberger >
