I've run into the same thing with Lumen DIA's before. Multiple muni's out, port ops and everyone just assumed everyone else called. Sometimes all it takes a bit of coordinating. Glad you got someone to check it out.
On Wed, Dec 11, 2024 at 8:54 PM John Neiberger <jneiber...@gmail.com> wrote: > Yep. I finally found some contacts at Lumen who ran it up the chain. I > also did report it to the Colorado PUC. I'm still confused about how > so many homes and businesses could be without service and Centurylink > wouldn't know about it. It's a small town, and I'm starting to think > everyone thought that the phone company must know about it because > there so many affected, so no one bothered to call them. I don't know. > None of it makes any sense. But at least we have someone scheduled to > drive over there tomorrow and check it out. > > John > > On Wed, Dec 11, 2024 at 9:08 PM Evan Moyer <evmo...@gmail.com> wrote: > > > > Have you tried filing a complaint with your state's public utility > commission? POTS service is usually regulated by them. > > > > Just a thought > > > > > > On Wed, Dec 11, 2024, 7:52 PM John Neiberger <jneiber...@gmail.com> > wrote: > >> > >> I apologize for using NANOG for this, but I need to get some traction > >> on a telephone outage affecting a large number of homes in a small > >> town that Centurylink seems to be unaware of. The affected customers > >> have had no phone service for days and none of them know what's going > >> on. Centurylink customer service says there are no outages in the area > >> and just want to dispatch a tech to an individual home rather than > >> escalate this as the emergency that it is. This is a rural area with > >> poor cell service, so many of these customers have no alternative. I'm > >> particularly concerned that many of the affected customers would be > >> unable to reach emergency services, and haven't been able to for 3-4 > >> days already. > >> > >> If someone has a contact at Centurylink that can escalate this, please > >> contact me off-list. > >> > >> Many thanks! > >> John Neiberger >
