Have you tried filing a complaint with your state's public utility commission? POTS service is usually regulated by them.
Just a thought On Wed, Dec 11, 2024, 7:52 PM John Neiberger <jneiber...@gmail.com> wrote: > I apologize for using NANOG for this, but I need to get some traction > on a telephone outage affecting a large number of homes in a small > town that Centurylink seems to be unaware of. The affected customers > have had no phone service for days and none of them know what's going > on. Centurylink customer service says there are no outages in the area > and just want to dispatch a tech to an individual home rather than > escalate this as the emergency that it is. This is a rural area with > poor cell service, so many of these customers have no alternative. I'm > particularly concerned that many of the affected customers would be > unable to reach emergency services, and haven't been able to for 3-4 > days already. > > If someone has a contact at Centurylink that can escalate this, please > contact me off-list. > > Many thanks! > John Neiberger >
