+1 to contacting your local public service commission. _No_ provider wants them to pass along a complaint. When that happens, things get fixed quickly.
-----Original Message----- From: "Josh Luthman" <j...@imaginenetworksllc.com> Sent: Thursday, December 12, 2024 10:36am To: "John Neiberger" <jneiber...@gmail.com> Cc: "NANOG list" <nanog@nanog.org> Subject: Re: Need Centurylink contact for serious ongoing issue If it's landline copper phone, it's kind of hard for a provider to see the lack of customers off hook. The electrical circuit being open is expected until the customer picks up the load/off hooks the phone. On Wed, Dec 11, 2024 at 11:54 PM John Neiberger <[ jneiber...@gmail.com ]( mailto:jneiber...@gmail.com )> wrote:Yep. I finally found some contacts at Lumen who ran it up the chain. I also did report it to the Colorado PUC. I'm still confused about how so many homes and businesses could be without service and Centurylink wouldn't know about it. It's a small town, and I'm starting to think everyone thought that the phone company must know about it because there so many affected, so no one bothered to call them. I don't know. None of it makes any sense. But at least we have someone scheduled to drive over there tomorrow and check it out. John On Wed, Dec 11, 2024 at 9:08 PM Evan Moyer <[ evmo...@gmail.com ]( mailto:evmo...@gmail.com )> wrote: > > Have you tried filing a complaint with your state's public utility > commission? POTS service is usually regulated by them. > > Just a thought > > > On Wed, Dec 11, 2024, 7:52 PM John Neiberger <[ jneiber...@gmail.com ]( > mailto:jneiber...@gmail.com )> wrote: >> >> I apologize for using NANOG for this, but I need to get some traction >> on a telephone outage affecting a large number of homes in a small >> town that Centurylink seems to be unaware of. The affected customers >> have had no phone service for days and none of them know what's going >> on. Centurylink customer service says there are no outages in the area >> and just want to dispatch a tech to an individual home rather than >> escalate this as the emergency that it is. This is a rural area with >> poor cell service, so many of these customers have no alternative. I'm >> particularly concerned that many of the affected customers would be >> unable to reach emergency services, and haven't been able to for 3-4 >> days already. >> >> If someone has a contact at Centurylink that can escalate this, please >> contact me off-list. >> >> Many thanks! >> John Neiberger
