On Tue, Mar 24, 2009 at 1:08 PM, JC Dill <jcdill.li...@gmail.com> wrote:
> > The reply I received came from someone who works in the NOC, not from > Patrick (who doesn't work in the NOC). > > It's really poor form to make these unfounded assertions without any basis > for them. > jc [Akamai customer. Hi.] Akamai customer support is cc...@. It's in all the literature, and their support site. You're arguing a suboptimal answer. Customers with issues should use Akamai Edgecontrol. This is from the horse's mouth[1]. They can also use, and anyone can use, the ccare@ box. The ccare@ email address interfaces to Edgecontrol and tons of other Akamai sorcery[2], which does a whole bunch of jedi nunchuckery[3], giving the ops tech a lot more info out of the gate. Anyone claiming noc@ : not the place for issues to go to, and Akamai will tell you that.[4] Moving on, nation : What bugs me about this thread(thanks for asking!) is that someone posted to the list, trying to troubleshoot a problem affecting multiple customers. He tried (brace yourself) collaboration, and was met with a quasi shot across the bow from someone At That Company. If you want to judge (how do I configure my router for that?), I'd point to the key employee of said vendor, who, instead of replying to the poster with a ticket number and ownership, "posted to 10k strangers" a snarky comment that one shouldnt post "to 10k strangers". Orly. Now, I have nothing against anyone in this situation - we all get testy.. arguably, I am now ;-) Not looking to start a flame war. E-mail who you want. Obligatory Win : Someone wrote in this thread earlier re emailing noc@ and getting an email back in 17 minutes. For what it's worth, I forwarded the original two posts to *cc...@* (before the war) (with no other contact info, specifically stating it was someone else's problem) and got a phone call in less than five. Whut whut? If only /all/ vendors' systems were that good.. -j. [1] www.akamai.com/html/support/ [2] www.akamai.com/html/technology/ [3] i believe that is the technical term they used, yes. [4] +1 877 4 akatec. -- Jamie Rishaw // .com.a...@j <- reverse it. ish. [Impressive C-level Title Here], arpa / arpa labs
