I usually just call their toll free support number when their are
occasional issues. This is from a content provider perspective (using
Akamai as a CDN for the sites I support). Never had an issue getting a
hold of anyone and getting the issue resolved (two times I have called
them, it was issues on our side anyway).
Paul Stewart wrote:
Not to add to a potential "peeing" contest here.... but we have Akamai
equipment in our network - it's a very important component to our
service delivery. If/when there is ever a problem (quite rare in our
experience other than the odd hardware failure that has no impact
anyways due to the cluster configuration) we send an email to
n...@akamai.com.
Typical response times on a 24X7 basis never normally exceed 20 minutes
at most. I can remember one time where it might have been an hour.
That's a long ways from "blackhole" based on our experience...
Paul Stewart
-----Original Message-----
From: JC Dill [mailto:jcdill.li...@gmail.com]
Sent: Monday, March 23, 2009 5:03 PM
Cc: NANOG list
Subject: Re: Akamai wierdness
Paul Wall wrote:
Patrick Gilmore wrote [context inserted]:
Perhaps using the RFC required address [...@akamai] would be more
productive than e-mailing 10k strangers?
Normally I see emails like this and, if it's Not In My Back Yard, and
the
Internet is not going nutz, the delete key explains how worried i am.
Back to your email:
using the RFC required address
The correct catty response to the Akamai question is :
cc...@akamai.com.
That's C as in "Customer", Care as in "they actually care".
I would end the email there, but it really gets me how someone that is
in-house doesn't realize that n...@akamai is a black hole.
Paul, you might want to test a theory of this nature before you post
about it to more than a thousand of your colleagues. This morning I
sent email to n...@akamai.com and received a personalized
(non-autoresponder) reply 17 minutes later.
jc
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