On 18/10/2024 06:47, Florian Effenberger via mailop wrote:
So if that is the reason, the best option would be to ask the
recipient in question to open a ticket. I might even be able to dig
out our reference number if that would be helpful.
That would be fantastic indeed! I am trying to get in touch with the
recipient, and an existing reference number could be helpful.
I've taken a look at the historical emails, but unfortunately there
doesn't seem to be any sort of reference number in them.
I'd be happy to provide further details as required - feel free to reach
out off-list.
Andy
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