Hello,
Andy Beverley - Simplelists via mailop wrote on 17.10.24 at 23:10:
It was actually through another organization who were a Mimecast
customer. They hammered away at the standard support channels, until
eventually it was escalated appropriately.
When I said "workaround", this was actually a euphemism for them
stopping using Mimecast's services - not because of this specific
reason, but it did so happen to fix it ;-)
;-)
So if that is the reason, the best option would be to ask the recipient
in question to open a ticket. I might even be able to dig out our
reference number if that would be helpful.
That would be fantastic indeed! I am trying to get in touch with the
recipient, and an existing reference number could be helpful.
Thanks so much,
Florian
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