Good luck… I’ve had the same issue for the last 7 years.

Michelle Sullivan
http://www.mhix.org/
If we don't find a way out of this soon, I'm gonna lose it. Lose it... It means 
go crazy, nuts, insane, bonzo, no longer in possession of ones faculties, three 
fries short of a Happy Meal, wacko!

> On 27 Aug 2024, at 13:33, Bryan Holloway via mailop <mailop@mailop.org> wrote:
> 
> ... if there's anyone from Google Mail lurking, I have a customer trying to 
> get back into their account, and there's a back-up recovery e-mail ready and 
> waiting, but the usual g-mail processes just don't seem to want to utilize it.
> 
> The password is correct, but it insists on verification from this user's no 
> longer existing cellphone. Yet the back-up account exists. For some reason 
> gmail refuses to try and use it, which would solve the underlying problem ...
> 
> Thanks!
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