They do want to reserve it for themselves and it's not unreasonable. If
you own IP space it is your job to ensure that it isn't abused. If you
give up the receiving of abuse complaints and give it to your customer
instead, and you don't receive the complaints as a result, then you
won't be aware if your customer is violating important policies. That's
a big trust relationship, and it's reasonable to not trust the
reputation of your business to people you don't employ.
If you really want to take ownership of IP space, you will want to
secure your own IP block. For example, in the US that is done through
ARIN. ARIN was kind enough to give us the space that we needed to run
our business, it has made things quite a bit simpler to manage.
On 2022-01-16 05:55, Alessandro Vesely via mailop wrote:
On Fri 14/Jan/2022 06:23:56 +0100 Jay Hennigan via mailop wrote:
On 1/13/22 20:24, Scott Mutter via mailop wrote:
The issue is that big name mail service providers, like Gmail,
Microsoft, Yahoo - do not offer a way to get effective feedback
loops.
Have you done the following? This is a very basic first step.
1. Go to https://www.whois.com
2. Enter the IP address of your mail server.
3. Verify at OrgAbuseName, OrgAbusePhone, and OrgAbuseEmail point to
you. If not, fix it so that they do. You may need to contact your ISP
to have them SWIP your subnet to you.
I've tried it for years, there seems to be no way to get that. Now
that I'm changing IPs (not ISP), I'm gonna try again, but I doubt I'll
get it.
And I see that several replies to abuse reports contain the phrase "We
forwarded to our customer...". It seems like ISPs want to reserve to
themselves the burden of receiving complaints.
Best
Ale
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