On 10/01/2022 22:32, Mark Fletcher via mailop wrote:
On Mon, Jan 10, 2022 at 11:24 AM Douglas Vought via mailop
<mailop@mailop.org <mailto:mailop@mailop.org>> wrote:
Does anyone have any tips on handling abuse complaints on legit email?
When we (Groups.io) receives an FBL report, we automatically unsubscribe
that person from all email groups they're subscribed to. We then send
them one final email with a link to re-subscribe if it was a mistake.
This has been a controversial feature and a source of angst. "How dare
you remove me from my groups", "Hey, you've got a bug, all my groups are
gone", "I never clicked the spam button".
+1 to this. We do the same, and whilst we get the very occasional user
who is not happy, my feeling is that the benefits outweigh the cost.
Andy
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