On Mon, Jan 10, 2022 at 11:24 AM Douglas Vought via mailop < mailop@mailop.org> wrote:
> > Does anyone have any tips on handling abuse complaints on legit email? > > When we (Groups.io) receives an FBL report, we automatically unsubscribe that person from all email groups they're subscribed to. We then send them one final email with a link to re-subscribe if it was a mistake. This has been a controversial feature and a source of angst. "How dare you remove me from my groups", "Hey, you've got a bug, all my groups are gone", "I never clicked the spam button". When I was first starting out, my operating assumption was that if we did not act on the FBL reports in this way, that we'd eventually get blocked. I still don't know if that's true or not, but I'm inclined to keep the behavior; it does nobody any good if their group messages are going into spam, and I don't know of another way to get someone's attention. Mark
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