On Wed, 1 Jul 2020, Warren Volz via mailop wrote:
>
> On 06/30/2020 8:10 am, Adam Moffett via mailop wrote:
>
> JMRP may not be dead, but I have haven't received anything from it in at least 8 months. That's just as far
> back as my "abuse" inbox goes. I don't actually know when we last received something from JMRP. I believe you
> that it still works for you, but apparently it doesn't work for some of us. I used to get them fairly
> routinely when people sent out their soccer club announcements and church newsletters and such (I presume
> someone felt it easier to click the "report as spam" button than to unsubscribe from the church newsletter).
> I'm sure those folk are still sending their newsletters, and I know we still sometimes have a problem with a
> breached email account, but I don't get the JMRP messages anymore.
>
> Meanwhile I'm still getting the S3150. As of today it's been 8 days. The response to my support ticket was
> that our IP address was not eligible for mitigation.....and I'm not even sure what that means. I reviewed
> logs and account statistics over this time period and I'm confident there's been no further spamming activity.
> The last trouble was the one user on 6/22 who got phished and sent up to his daily limit of 200 messages.
>
> I'd like to remain patient, but I'm starting to feel that this response is disproportionate to the original
> issue.
>
> Adam,
>
> I just want to say that I feel your pain. We had a hacked account send >1k in messages to the MSFT infrastructure before
> it was disabled. As of now, I'm going back and forth with the support team to try and get our server removed from the
> block list.
>
> -Warren
>
>
>
We had the same thing happen as well. I had to route a number of hotmail
and affilliated domains out via a seperate server until the block was
eventually removed.
What made the whole process so frustrating was the lack of communication
with MSFT. No idea when the block would be removed, no actual data from
them showing the problem, just we can't help you and please go away now.
A lot of small providers are doing their level best to be good netizens by
implenting new email protocols, setting up tools to process dmarc and
feedback loops, implementing dkim, spf, and dmarc for not just their
domain but for all of their customer domains. If you don't get it
completely correct and keep it that way they could give a fat finger to
assist you. They send your email to junk because your not large enough to
matter and finding someone to assist you usually has to be done via the
mailop or nanog list because their front line tech support isn't geared to
help you.
It is just so frustrating!
-Ted
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