Hi John > OK, they look at the problem and see no evidence that it's one that > any customers care about. Ticket closed.
Agreed, if this is the case. But in Dave's case they see: * Our customers cannot receive email from this IP because we do blacklist them. * The owner of the range has change, so we probably blacklist them because of the previous owner, we can do something about. So they should not just close the ticket. I see 'closing ticket because you are not a customer' very often while reporting abuse. It could be similar to: Hey [insert big vendor here] I found a vulerability in your [insert application name] that (one if your customer|you offer as a cloud service) is running on the IP address [insert ip here] which can be exploited remotely to DDOS/Spam victims on the internet. Would I expect to get a reply on the lines: Please provide your serial number and a proof of purchase of [insert application name], else we cannot open a trouble ticket for you. But this is indeed the reply I often get. -- -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
