That makes sense. I appreciate the insights. I just wanted to make sure I wasn't missing something silly.
On Thu, Mar 17, 2016 at 7:03 PM, Michael Wise <michael.w...@microsoft.com> wrote: > It'll be all red for that day. > If it's red, chances are very goon even though the traffic is being 250'd, > that at best it's getting sent to junk, and may be getting dropped, as I > understand it. > > That report is not something I'm overly familiar with, Sorry. > > Aloha, > Michael. > -- > Sent from my Windows Phone > ------------------------------ > From: Luke Martinez <luke.marti...@sendgrid.com> > Sent: 3/17/2016 5:47 PM > To: Michael Wise <michael.w...@microsoft.com> > Cc: Aaron C. de Bruyn <aa...@heyaaron.com>; mailop@mailop.org > Subject: Re: [mailop] Mail accepted by outlook.com/hotmail.com disappears. > > Michael, > > Could you elaborate on: > > "The issue will be highlighted in the SNDS report, however." > > Luke > > > On Thu, Mar 17, 2016 at 6:38 PM, Michael Wise <michael.w...@microsoft.com> > wrote: > >> Has the customer signed up for JMRP or SNDS? >> >> Because if not, that would be step #0; see below. >> >> >> >> And yes, under certain circumstances, Hotmail/Outlook will 250 the mail, >> and may then if it considers the IP sufficiently toxic, delete it without >> delivering it to the intended recipient’s INBOX or Junk folder with no NDR. >> The issue will be highlighted in the SNDS report, however. >> >> >> >> And there is **NO-ONE** at Microsoft who is a contact who can get things >> running smoothly again. >> >> The policy is cast in ferro-cement, no exceptions: >> >> >> >> 1) Open a ticket and request mitigation for the IP(s) here: >> http://go.microsoft.com/fwlink/?LinkID=614866&clcid >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkID%3d614866%26clcid&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=7uIvR9Uw1Y3B%2fs916cwuYtwsv7lIKZ3Q6UbcYCo7FAI%3d> >> >> 2) Wait and see what the machine thinks… >> >> 3) If the IPs are not mitigated, reply to the email and request it, >> and provide as much detail as possible about: >> >> A) what happened, >> >> B) what you did to fix it, >> >> C) and why it Won’t Happen Again. >> >> >> >> As to the programs that Senders should join, they are: >> >> >> >> >> *Join the Junk Mail Reporting Program (JMRP) *We believe that your >> recipients are the best indicator that the email you are sending is >> wanted. The JMRP program allows you to see which of your emails >> Outlook.com users have marked as junk or unwanted mail. Reviewing the >> results in JMRP will provide to the most direct information on what >> characteristics of your email, customers, and ultimately SmartScreen®, >> consider to be unwanted. This helpful feedback mechanism allows you to >> ensure that mails being sent from your IP are not resulting in negative >> feedback that could impact your sending reputation. Being vigilant about >> users who mark your e-mail as unwanted or the types of messages that are >> being marked as unwanted can help you keep mailing lists updated with only >> interested users and modify future campaigns. In addition, monitoring user >> complaints can help you identify unintended mail traffic or detect a >> potentially compromised account sending unwanted mail to your customers. >> Enroll at https://postmaster.live.com/snds/JMRP.aspx?wa=wsignin1.0 >> <https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fpostmaster.live.com%2fsnds%2fJMRP.aspx%3fwa%3dwsignin1.0&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=Hcs2iXTbgZJRAO%2bDLlehBaBPLsZKjmFDlw1JNpBP%2bEw%3d> >> . >> >> >> >> *Join the Smart Network Data Services program (SNDS)* >> >> The SNDS program provides data about traffic seen originating from your >> registered IP, such as mail volume and complaint rates. The data is built >> from the log files of the inbound mail machines and other servers at >> Outlook.com and Microsoft and represents factual information about the >> traffic from your mail servers to Outlook.com users. For more information >> about this free program refer to >> https://postmaster.live.com/snds/FAQ.aspx >> <https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fpostmaster.live.com%2fsnds%2fFAQ.aspx&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ElMnQPEYM1qe6UwGVLbm6fhudYFcoyiDxxbNrLZ4kso%3d>. >> To register, please go to http://postmaster.msn.com/snds/ >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fpostmaster.msn.com%2fsnds%2f&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZazKC7AROTNQizhfaWjMK8RjvpoP4UiaWtAur%2fv9iNY%3d> >> *.* (Tip: As part of the enrollment process, you are asked to sign the >> JMRP program agreement and then send a response to Support indicating that >> it has been signed. It’s not uncommon for that step in the enrollment >> process to be missed.) >> >> >> >> Aloha, >> >> Michael. >> >> -- >> >> *Michael J Wise* | Microsoft | Spam Analysis | "Your Spam Specimen Has >> Been Processed." | Got the Junk Mail Reporting Tool >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.microsoft.com%2fen-us%2fdownload%2fdetails.aspx%3fid%3d18275&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=6MKHlgFnhC8yG6Dp%2bJXizt84quoam3dBTMCUfNjlfhU%3d> >> ? >> >> >> >> *From:* mailop [mailto:mailop-boun...@mailop.org] *On Behalf Of *Aaron >> C. de Bruyn >> *Sent:* Thursday, March 17, 2016 5:12 PM >> *To:* mailop@mailop.org >> *Subject:* [mailop] Mail accepted by outlook.com/hotmail.com >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com%2fhotmail.com&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=c6xfhk4HGn2%2fQQ09s7a0MvwNNvZ12f7SvpI0UehGMbg%3d> >> disappears. >> >> >> >> A customer complained to me they haven't been able to e-mail >> outlook/hotmail users for "a while". >> >> >> >> I talked with their IT department and they said "A few weeks ago we had a >> virus that spammed a bunch of people. We cleaned it up and got de-listed >> everywhere, but outlook.com >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> >> is still broken". >> >> >> >> They gave up and turfed the issue to me (an outside consulting company). >> >> >> >> I set up a test account on outlook.com >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> >> and tried sending several messages. After 30 minutes the messages aren't >> in my outlook.com >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> >> inbox or spam folder. >> >> >> >> I manually dug through the (password protected) archives (which don't >> have a search feature) and gave up after hitting mid 2015. I only found: >> >> >> >> http://windows.microsoft.com/en-us/outlook/not-receiving-email >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwindows.microsoft.com%2fen-us%2foutlook%2fnot-receiving-email&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=6I0odYuAEGc7k0kd4iG4u0G5E1HjPliIcQEIrpRjR%2f0%3d> >> >> >> >> ...which is totally useless and ends up leading me to a generic support >> page. (Strangely enough, I can search for "outlook.com >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> >> unable to receive" and I can keep going in a loop forever.) >> >> >> >> Is there a better way of contacting Microsoft? >> >> >> >> Debug info: >> >> >> >> Mar 17 16:30:31 squid postfix/smtp[26744]: EB6401C4127: to=< >> darkpixe...@outlook.com>, relay=mx4.hotmail.com >> <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmx4.hotmail.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=U8ZV6Txb53ItjLKIfvARJWdD5Ri0i8I2vm7mB4EtqZw%3d>[65.55.92.184]:25, >> delay=0.87, delays=0.02/0/0.45/0.39, dsn=2.0.0, status=sent (250 < >> 20160317233030.eb6401c4...@mail.hamer-electric.com> Queued mail for >> delivery) >> >> >> >> Thanks, >> >> >> >> -A >> >> >> >> _______________________________________________ >> mailop mailing list >> mailop@mailop.org >> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >> <https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=b6o0MisyG2mlFBU6XdgRd%2fqPm3qiUPWT3uU8%2fSdvgUg%3d> >> >> > > > -- > > Luke Martinez > SendGrid Deliverability Consultant > 520.400.5693 > -- Luke Martinez SendGrid Deliverability Consultant 520.400.5693
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