That's interesting. I find their ticketing system to be much more reliable and effective than any other deliverability mitigation channel out there (aside from calling in a favor with a friend.)
On Thu, Mar 17, 2016 at 7:38 PM, Marc Perkel <supp...@junkemailfilter.com> wrote: > I've had nothing but trouble with MS. Lots of messages delayed for hours. > No one to contact and complain to. I think their system is broken and they > don't know how to fix it. > > > On 03/17/16 17:12, Aaron C. de Bruyn wrote: > > A customer complained to me they haven't been able to e-mail > outlook/hotmail users for "a while". > > I talked with their IT department and they said "A few weeks ago we had a > virus that spammed a bunch of people. We cleaned it up and got de-listed > everywhere, but outlook.com is still broken". > > They gave up and turfed the issue to me (an outside consulting company). > > I set up a test account on outlook.com and tried sending several > messages. After 30 minutes the messages aren't in my outlook.com inbox > or spam folder. > > I manually dug through the (password protected) archives (which don't have > a search feature) and gave up after hitting mid 2015. I only found: > > http://windows.microsoft.com/en-us/outlook/not-receiving-email > > ...which is totally useless and ends up leading me to a generic support > page. (Strangely enough, I can search for "outlook.com unable to > receive" and I can keep going in a loop forever.) > > Is there a better way of contacting Microsoft? > > Debug info: > > Mar 17 16:30:31 squid postfix/smtp[26744]: EB6401C4127: to=< > darkpixe...@outlook.com>, relay=mx4.hotmail.com[65.55.92.184]:25, > delay=0.87, delays=0.02/0/0.45/0.39, dsn=2.0.0, status=sent (250 < > 20160317233030.eb6401c4...@mail.hamer-electric.com> Queued mail for > delivery) > > Thanks, > > -A > > > > _______________________________________________ > mailop mailing > listmailop@mailop.orghttps://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > -- > Marc Perkel - > Sales/Supportsupport@junkemailfilter.comhttp://www.junkemailfilter.com > Junk Email Filter dot com415-992-3400 > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > -- Luke Martinez SendGrid Deliverability Consultant 520.400.5693
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