Michael, Could you elaborate on:
"The issue will be highlighted in the SNDS report, however." Luke On Thu, Mar 17, 2016 at 6:38 PM, Michael Wise <michael.w...@microsoft.com> wrote: > Has the customer signed up for JMRP or SNDS? > > Because if not, that would be step #0; see below. > > > > And yes, under certain circumstances, Hotmail/Outlook will 250 the mail, > and may then if it considers the IP sufficiently toxic, delete it without > delivering it to the intended recipient’s INBOX or Junk folder with no NDR. > The issue will be highlighted in the SNDS report, however. > > > > And there is **NO-ONE** at Microsoft who is a contact who can get things > running smoothly again. > > The policy is cast in ferro-cement, no exceptions: > > > > 1) Open a ticket and request mitigation for the IP(s) here: > http://go.microsoft.com/fwlink/?LinkID=614866&clcid > > 2) Wait and see what the machine thinks… > > 3) If the IPs are not mitigated, reply to the email and request it, > and provide as much detail as possible about: > > A) what happened, > > B) what you did to fix it, > > C) and why it Won’t Happen Again. > > > > As to the programs that Senders should join, they are: > > > > > *Join the Junk Mail Reporting Program (JMRP) *We believe that your > recipients are the best indicator that the email you are sending is > wanted. The JMRP program allows you to see which of your emails > Outlook.com users have marked as junk or unwanted mail. Reviewing the > results in JMRP will provide to the most direct information on what > characteristics of your email, customers, and ultimately SmartScreen®, > consider to be unwanted. This helpful feedback mechanism allows you to > ensure that mails being sent from your IP are not resulting in negative > feedback that could impact your sending reputation. Being vigilant about > users who mark your e-mail as unwanted or the types of messages that are > being marked as unwanted can help you keep mailing lists updated with only > interested users and modify future campaigns. In addition, monitoring user > complaints can help you identify unintended mail traffic or detect a > potentially compromised account sending unwanted mail to your customers. > Enroll at https://postmaster.live.com/snds/JMRP.aspx?wa=wsignin1.0. > > > > *Join the Smart Network Data Services program (SNDS)* > > The SNDS program provides data about traffic seen originating from your > registered IP, such as mail volume and complaint rates. The data is built > from the log files of the inbound mail machines and other servers at > Outlook.com and Microsoft and represents factual information about the > traffic from your mail servers to Outlook.com users. For more information > about this free program refer to https://postmaster.live.com/snds/FAQ.aspx. > To register, please go to http://postmaster.msn.com/snds/*.* (Tip: As > part of the enrollment process, you are asked to sign the JMRP program > agreement and then send a response to Support indicating that it has been > signed. It’s not uncommon for that step in the enrollment process to be > missed.) > > > > Aloha, > > Michael. > > -- > > *Michael J Wise* | Microsoft | Spam Analysis | "Your Spam Specimen Has > Been Processed." | Got the Junk Mail Reporting Tool > <http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? > > > > *From:* mailop [mailto:mailop-boun...@mailop.org] *On Behalf Of *Aaron C. > de Bruyn > *Sent:* Thursday, March 17, 2016 5:12 PM > *To:* mailop@mailop.org > *Subject:* [mailop] Mail accepted by outlook.com/hotmail.com disappears. > > > > A customer complained to me they haven't been able to e-mail > outlook/hotmail users for "a while". > > > > I talked with their IT department and they said "A few weeks ago we had a > virus that spammed a bunch of people. We cleaned it up and got de-listed > everywhere, but outlook.com > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> > is still broken". > > > > They gave up and turfed the issue to me (an outside consulting company). > > > > I set up a test account on outlook.com > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> > and tried sending several messages. After 30 minutes the messages aren't > in my outlook.com > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> > inbox or spam folder. > > > > I manually dug through the (password protected) archives (which don't have > a search feature) and gave up after hitting mid 2015. I only found: > > > > http://windows.microsoft.com/en-us/outlook/not-receiving-email > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwindows.microsoft.com%2fen-us%2foutlook%2fnot-receiving-email&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=6I0odYuAEGc7k0kd4iG4u0G5E1HjPliIcQEIrpRjR%2f0%3d> > > > > ...which is totally useless and ends up leading me to a generic support > page. (Strangely enough, I can search for "outlook.com > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> > unable to receive" and I can keep going in a loop forever.) > > > > Is there a better way of contacting Microsoft? > > > > Debug info: > > > > Mar 17 16:30:31 squid postfix/smtp[26744]: EB6401C4127: to=< > darkpixe...@outlook.com>, relay=mx4.hotmail.com > <https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmx4.hotmail.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=U8ZV6Txb53ItjLKIfvARJWdD5Ri0i8I2vm7mB4EtqZw%3d>[65.55.92.184]:25, > delay=0.87, delays=0.02/0/0.45/0.39, dsn=2.0.0, status=sent (250 < > 20160317233030.eb6401c4...@mail.hamer-electric.com> Queued mail for > delivery) > > > > Thanks, > > > > -A > > > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > -- Luke Martinez SendGrid Deliverability Consultant 520.400.5693
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