It'll be all red for that day. If it's red, chances are very goon even though the traffic is being 250'd, that at best it's getting sent to junk, and may be getting dropped, as I understand it.
That report is not something I'm overly familiar with, Sorry. Aloha, Michael. -- Sent from my Windows Phone ________________________________ From: Luke Martinez<mailto:luke.marti...@sendgrid.com> Sent: 3/17/2016 5:47 PM To: Michael Wise<mailto:michael.w...@microsoft.com> Cc: Aaron C. de Bruyn<mailto:aa...@heyaaron.com>; mailop@mailop.org<mailto:mailop@mailop.org> Subject: Re: [mailop] Mail accepted by outlook.com/hotmail.com disappears. Michael, Could you elaborate on: "The issue will be highlighted in the SNDS report, however." Luke On Thu, Mar 17, 2016 at 6:38 PM, Michael Wise <michael.w...@microsoft.com<mailto:michael.w...@microsoft.com>> wrote: Has the customer signed up for JMRP or SNDS? Because if not, that would be step #0; see below. And yes, under certain circumstances, Hotmail/Outlook will 250 the mail, and may then if it considers the IP sufficiently toxic, delete it without delivering it to the intended recipient’s INBOX or Junk folder with no NDR. The issue will be highlighted in the SNDS report, however. And there is *NO-ONE* at Microsoft who is a contact who can get things running smoothly again. The policy is cast in ferro-cement, no exceptions: 1) Open a ticket and request mitigation for the IP(s) here: http://go.microsoft.com/fwlink/?LinkID=614866&clcid<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fgo.microsoft.com%2ffwlink%2f%3fLinkID%3d614866%26clcid&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=7uIvR9Uw1Y3B%2fs916cwuYtwsv7lIKZ3Q6UbcYCo7FAI%3d> 2) Wait and see what the machine thinks… 3) If the IPs are not mitigated, reply to the email and request it, and provide as much detail as possible about: A) what happened, B) what you did to fix it, C) and why it Won’t Happen Again. As to the programs that Senders should join, they are: Join the Junk Mail Reporting Program (JMRP) We believe that your recipients are the best indicator that the email you are sending is wanted. The JMRP program allows you to see which of your emails Outlook.com users have marked as junk or unwanted mail. Reviewing the results in JMRP will provide to the most direct information on what characteristics of your email, customers, and ultimately SmartScreen®, consider to be unwanted. This helpful feedback mechanism allows you to ensure that mails being sent from your IP are not resulting in negative feedback that could impact your sending reputation. Being vigilant about users who mark your e-mail as unwanted or the types of messages that are being marked as unwanted can help you keep mailing lists updated with only interested users and modify future campaigns. In addition, monitoring user complaints can help you identify unintended mail traffic or detect a potentially compromised account sending unwanted mail to your customers. Enroll at https://postmaster.live.com/snds/JMRP.aspx?wa=wsignin1.0<https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fpostmaster.live.com%2fsnds%2fJMRP.aspx%3fwa%3dwsignin1.0&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=Hcs2iXTbgZJRAO%2bDLlehBaBPLsZKjmFDlw1JNpBP%2bEw%3d>. Join the Smart Network Data Services program (SNDS) The SNDS program provides data about traffic seen originating from your registered IP, such as mail volume and complaint rates. The data is built from the log files of the inbound mail machines and other servers at Outlook.com and Microsoft and represents factual information about the traffic from your mail servers to Outlook.com users. For more information about this free program refer to https://postmaster.live.com/snds/FAQ.aspx<https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fpostmaster.live.com%2fsnds%2fFAQ.aspx&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ElMnQPEYM1qe6UwGVLbm6fhudYFcoyiDxxbNrLZ4kso%3d>. To register, please go to http://postmaster.msn.com/snds/<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fpostmaster.msn.com%2fsnds%2f&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=ZazKC7AROTNQizhfaWjMK8RjvpoP4UiaWtAur%2fv9iNY%3d>. (Tip: As part of the enrollment process, you are asked to sign the JMRP program agreement and then send a response to Support indicating that it has been signed. It’s not uncommon for that step in the enrollment process to be missed.) Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Got the Junk Mail Reporting Tool<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwww.microsoft.com%2fen-us%2fdownload%2fdetails.aspx%3fid%3d18275&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=6MKHlgFnhC8yG6Dp%2bJXizt84quoam3dBTMCUfNjlfhU%3d> ? From: mailop [mailto:mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>] On Behalf Of Aaron C. de Bruyn Sent: Thursday, March 17, 2016 5:12 PM To: mailop@mailop.org<mailto:mailop@mailop.org> Subject: [mailop] Mail accepted by outlook.com/hotmail.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com%2fhotmail.com&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=c6xfhk4HGn2%2fQQ09s7a0MvwNNvZ12f7SvpI0UehGMbg%3d> disappears. A customer complained to me they haven't been able to e-mail outlook/hotmail users for "a while". I talked with their IT department and they said "A few weeks ago we had a virus that spammed a bunch of people. We cleaned it up and got de-listed everywhere, but outlook.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> is still broken". They gave up and turfed the issue to me (an outside consulting company). I set up a test account on outlook.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> and tried sending several messages. After 30 minutes the messages aren't in my outlook.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> inbox or spam folder. I manually dug through the (password protected) archives (which don't have a search feature) and gave up after hitting mid 2015. I only found: http://windows.microsoft.com/en-us/outlook/not-receiving-email<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fwindows.microsoft.com%2fen-us%2foutlook%2fnot-receiving-email&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=6I0odYuAEGc7k0kd4iG4u0G5E1HjPliIcQEIrpRjR%2f0%3d> ...which is totally useless and ends up leading me to a generic support page. (Strangely enough, I can search for "outlook.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2foutlook.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=iDL%2b4ApS%2bv7Sg7TUAxIB4vohq5kzvJw51vTkSDs5Vyo%3d> unable to receive" and I can keep going in a loop forever.) Is there a better way of contacting Microsoft? Debug info: Mar 17 16:30:31 squid postfix/smtp[26744]: EB6401C4127: to=<darkpixe...@outlook.com<mailto:darkpixe...@outlook.com>>, relay=mx4.hotmail.com<https://na01.safelinks.protection.outlook.com/?url=http%3a%2f%2fmx4.hotmail.com&data=01%7c01%7cmichael.wise%40microsoft.com%7c1ad1c59689ad4329debe08d34ec39d82%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=U8ZV6Txb53ItjLKIfvARJWdD5Ri0i8I2vm7mB4EtqZw%3d>[65.55.92.184]:25, delay=0.87, delays=0.02/0/0.45/0.39, dsn=2.0.0, status=sent (250 <20160317233030.eb6401c4...@mail.hamer-electric.com<mailto:20160317233030.eb6401c4...@mail.hamer-electric.com>> Queued mail for delivery) Thanks, -A _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop<https://na01.safelinks.protection.outlook.com/?url=https%3a%2f%2fchilli.nosignal.org%2fcgi-bin%2fmailman%2flistinfo%2fmailop&data=01%7c01%7cMichael.Wise%40microsoft.com%7ce04a4ddabd6547db338d08d34ec6e3a0%7c72f988bf86f141af91ab2d7cd011db47%7c1&sdata=b6o0MisyG2mlFBU6XdgRd%2fqPm3qiUPWT3uU8%2fSdvgUg%3d> -- [https://drive.google.com/uc?id=0B4yks7mm243zU3NTbDh0djhLd0k] Luke Martinez SendGrid Deliverability Consultant 520.400.5693
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