If you could provide the screenshots of the “Mailbox”,
“Conditions”, and “Rules” panes of your Smart Mailboxes, I
think that would help us help you a bit more…
- - -
On 11 Apr 2025, at 18:12, Randy Abbott wrote:
I tested this and it works fine. I think you may be running into the
"when the Rules are applied" part of this…
Remember, the rule is only applied when the message is delivered into
the SMOX, not when you create the SMBOX. In my scenario, I setup
everything as you did but disabled the delete rule and then sent a
few test messages. All were delivered as expected into the SMBOX that
had the delete rule. I then enabled the delete rule and while leaving
the previous messages in place. I then sent more test messages all of
which were immediately deleted however the messages that were sent
before I enabled the rule remained…
I un-checked "Limit at start of day" and then manually ran the rule to
clear out SMBOX-2. I waited a couple of days until some messages
appeared. However, the rule didn't trigger and there are now messages
in SMBOX-2 that are older than 14 days. I'm not sure what I'm doing
wrong.
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