Anita, They will need your serial number, which you can find under the Apple menu, and going to About this Mac. If you VO-Right arrow once until you hear VoiceOver say "Version X" where "X" is your Version number, and VO-space twice, you will then hear your serial number. You then have a couple of options. YOu can either interact with the text and VO-shift-right arrow to move character-by-character to read your serial number, or, the quicker way I found when I am on the phone with them and they're asking for it is to turn on Quick Nav with left and right arrows held down to gether, change the roter to characters with either right or left arrow and up arrow together (this jsut cycles forward or back), until you ehar characters. Then, to move by characters, press up and down arrows. It all takes much longer to explain that it does to do, which is true of msot accessibility approaches.
Thanks, Harry On Mar 25, 2013, at 10:43 AM, anita <silky...@gmail.com> wrote: > AppleCare is like the waranty for calling in to tech support, right? Or is > there a similar service to this, that has this tech support option? When > calling, do they need any info/numbers from my computer, to pull my info up? > Anita > ----- Original Message ----- From: "Eugenia Firth" <gigifi...@me.com> > To: <macvisionaries@googlegroups.com> > Sent: Monday, March 25, 2013 11:56 AM > Subject: Re: BestBuy Geek Squad. > > > Hi there > Besides if you get AppleCare for your Mac, and when I got mine I got an > extension for two years, you can call that 877-204-3930 number if you have a > problem. And they already know about voiceover. In case you don't know that > is an Apple number. It is a number set up for blind and or deaf customers to > call in for trouble. I've called it more than once and I can't say enough > good things about it. > Regards, > Gigi > > Sent from my iPhone > > On Mar 25, 2013, at 10:36 AM, Chris Blouch <cblo...@aol.com> wrote: > >> I have also been very pleased with AppleCare which is a non-free option to >> purchase with a new machine. I had a MacBook that kept crashing and after >> walking through all kinds of diagnostics with them over the phone they >> fedexed me a box to ship it to them and had it back in roughly 48 hours with >> a new motherboard installed. I've never used GeekSquad but with AppleCare I >> didn't need to. BTW, that repaired laptop is still going strong six years >> later. >> >> CB >> >> On 3/25/13 11:25 AM, Karen Lewellen wrote: >>> Hi there, >>> You would be far better taking advantage of the support technical and >>> otherwise in person by apple if there is a store near you. >>> As often as you desire, or $99 you can work one on one with someone. A >>> wonderful option since it both supports the commitment Apple makes, and >>> keeps those in their stores aware of VO. >>> Just an idea. >>> Karen >>> >>> On Mon, 25 Mar 2013, anita wrote: >>> >>>> Hi List, >>>> I have access to Best Buy's Geek Squad tech support line that's open 24/7. >>>> Not sure if anyone else uses this option, and if so, are technicians as >>>> knowledgable as this list? Would I be better off not going through their >>>> tech support, if they don't have sufficient training in VO? >>>> Thanks, >>>> Anita >>>> >>>> -- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to macvisionaries+unsubscr...@googlegroups.com. >>>> To post to this group, send email to macvisionaries@googlegroups.com. >>>> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >>>> For more options, visit https://groups.google.com/groups/opt_out. >> >> -- >> ¯\_(ツ)_/¯ >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to macvisionaries+unsubscr...@googlegroups.com. >> To post to this group, send email to macvisionaries@googlegroups.com. >> Visit this group at http://groups.google.com/group/macvisionaries?hl=en. >> For more options, visit https://groups.google.com/groups/opt_out. >> >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com. > To post to this group, send email to macvisionaries@googlegroups.com. > Visit this group at http://groups.google.com/group/macvisionaries?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
