It's both the tech support and repair service. I think you get 90 days
with the hardware purchase and you can, for a fee, extend that to 3
years. I usually don't do that for desktops but for laptops, which get
banged around a lot more, I've found AppleCare to be worth the money.
How much depends on what you bought.
CB
On 3/25/13 12:43 PM, anita wrote:
AppleCare is like the waranty for calling in to tech support, right?
Or is there a similar service to this, that has this tech support
option? When calling, do they need any info/numbers from my computer,
to pull my info up?
Anita
----- Original Message ----- From: "Eugenia Firth" <gigifi...@me.com>
To: <macvisionaries@googlegroups.com>
Sent: Monday, March 25, 2013 11:56 AM
Subject: Re: BestBuy Geek Squad.
Hi there
Besides if you get AppleCare for your Mac, and when I got mine I got
an extension for two years, you can call that 877-204-3930 number if
you have a problem. And they already know about voiceover. In case you
don't know that is an Apple number. It is a number set up for blind
and or deaf customers to call in for trouble. I've called it more than
once and I can't say enough good things about it.
Regards,
Gigi
Sent from my iPhone
On Mar 25, 2013, at 10:36 AM, Chris Blouch <cblo...@aol.com> wrote:
I have also been very pleased with AppleCare which is a non-free
option to purchase with a new machine. I had a MacBook that kept
crashing and after walking through all kinds of diagnostics with them
over the phone they fedexed me a box to ship it to them and had it
back in roughly 48 hours with a new motherboard installed. I've never
used GeekSquad but with AppleCare I didn't need to. BTW, that
repaired laptop is still going strong six years later.
CB
On 3/25/13 11:25 AM, Karen Lewellen wrote:
Hi there,
You would be far better taking advantage of the support technical
and otherwise in person by apple if there is a store near you.
As often as you desire, or $99 you can work one on one with someone.
A wonderful option since it both supports the commitment Apple
makes, and keeps those in their stores aware of VO.
Just an idea.
Karen
On Mon, 25 Mar 2013, anita wrote:
Hi List,
I have access to Best Buy's Geek Squad tech support line that's
open 24/7. Not sure if anyone else uses this option, and if so, are
technicians as knowledgable as this list? Would I be better off not
going through their tech support, if they don't have sufficient
training in VO?
Thanks,
Anita
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