I have also been very pleased with AppleCare which is a non-free option
to purchase with a new machine. I had a MacBook that kept crashing and
after walking through all kinds of diagnostics with them over the phone
they fedexed me a box to ship it to them and had it back in roughly 48
hours with a new motherboard installed. I've never used GeekSquad but
with AppleCare I didn't need to. BTW, that repaired laptop is still
going strong six years later.
CB
On 3/25/13 11:25 AM, Karen Lewellen wrote:
Hi there,
You would be far better taking advantage of the support technical and
otherwise in person by apple if there is a store near you.
As often as you desire, or $99 you can work one on one with someone. A
wonderful option since it both supports the commitment Apple makes,
and keeps those in their stores aware of VO.
Just an idea.
Karen
On Mon, 25 Mar 2013, anita wrote:
Hi List,
I have access to Best Buy's Geek Squad tech support line that's open
24/7. Not sure if anyone else uses this option, and if so, are
technicians as knowledgable as this list? Would I be better off not
going through their tech support, if they don't have sufficient
training in VO?
Thanks,
Anita
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