I will give them a call.
I have apple care and have been very impressed with their tech support for all 
my devices and for the macbook pro.
Thank you!

Laura Ann

On Jul 29, 2012, at 5:03 PM, Eugenia Firth wrote:

> Hi Laura Ann. 
> Ok, I have another suggestion if you can't figure out how to do the other 
> suggestions you've been given. You could call the Accessibility support 
> number at 877-204-3930. They are good at that number; I know. I've called it 
> several times. They are also real nice at that number, too, which is good 
> since the last time I called I wouldn't have had to if I had known what I was 
> doing. You might try that first before setting up a Genius Bar appointment. 
> 
> I have had my MacBook Pro for a little over a year now, and I have not 
> experienced the number of busy busy problems you describe. 

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