Hi Randi,
Your music and iTunes library content should all still be present.
What's happened is that the library file that points to the location
of your music is pointing to a new (blank) location. The old library
file should be stored under a folder called "Previous iTunes Library"
and it will have a name that ends in the date of your update (e.g.
like "iTunes Library 2010-02-07"). What you want to do is make a copy
of this and rename if to be your current iTunes library file.
Don't panic, and don't try to make a lot of changes right now. First,
try to locate one of your songs using Finder or Spotlight. They
should all still be there.
You're going to have to delete and move some of the existing iTunes
library files. This is described in this Knowledge Base document:
http://support.apple.com/kb/TS1967
(No Content Shows up in iTunes after Updating)
I'm going to have to check how to do this with VoiceOver, since I've
never had to recover this myself, and you can't drag and drop the
entries.
Most of all, don't panic.
Cheers,
Esther
rayna424 wrote:
Hi all,
I am restraining myself from calling Apple until tomorrow. I just did
the latest iTunes software update, and when it was done, it asked me
to pick a library. Huh? I think I just selected music. Well, all my
stuff is gone. All of it. Gone. I'm freaking out and have shut down
iTunes until I calm down and/or hopefully get some answers. If you
have any ideas, please, please tell me. I have all my stuff on my
iPods, but not on a hard back up.
Thanks...
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