Hello Zoe, I think you’ve been very unfortunate with your iMac. If it’s possible, try to persuade Apple to replace your machine as it sounds like you got a bad one.
The online help you got was spot on. I went through similar steps with a friend who recently bought her first Mac and was having strange problems with it. Luckily, she lives near Paris, too, so I’ll be spending Friday with her trying to sort out her problems. Cheers, Anne > On 24 Nov 2015, at 18:52, Zoe Fiogkos <fiog...@rogers.com> wrote: > > Today I was on the phone for over 2 hours with apple accessibility and they > could not fix my problem, so they have made an appointment with the apple > store for me on Saturday. Below in point form is my problem and what apple > accessibility said and I would like your opinions. > > 2014 February bought new iMac running mavericks. > Tried using pages and navigation did not work. > Left iMac on desk for over a year. > November 2015 turned on mac same problems. > Asked for help on various lists, answer was basically get training. > Took the suggestion of a friend and backed up and upgraded iMac to elcapitan. > Backed up and upgraded without a hitch. > Problems still exist. > Upgraded pages. > On a body of text arrow up reads the text, arrow down jumps to menu extras. > Tested on notes app same thing. > Spoke with a list member on the telephone, who confirmed that my navigation > on the mac is screwed. > Same member confirmed that I am using proper vo commands. > Member suggested I call apple accessibility. > Today called them. > The lady who helped me was named Christie. > She had me test both pages and notes and confirmed I am doing nothing wrong > and according to her opinion it’s a software problem. > She had me hold down p, r, and option, command and then power up. > Nothing changed. > She had me hold down shift and power up. > Nothing changed. > She had me hold down command r and power up. > She tried to reinstall osx but the window announced signing into appstore and > then progress bar busy. > We tried again. > Checked if wifi was connected and it was. > Still the same thing. > > > She said there was nothing more she could do, she thinks it’s a software > problem and that I need to take it into the store to see if they can fix it. > > I’m glad that it isn’t me, and that mac training as some suggested is not the > issue. > However I’m very sad because obviously something is very wrong. > Thank God I got apple care when I bought this iMac. > What do you all think of this? > Curious what your opinions are. > Regards > Zoe > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara > Quinn - you can reach Cara at caraqu...@caraquinn.com > <mailto:caraqu...@caraquinn.com> > > The archives for this list can be searched at: > http://www.mail-archive.com/macvisionaries@googlegroups.com/ > <http://www.mail-archive.com/macvisionaries@googlegroups.com/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to macvisionaries+unsubscr...@googlegroups.com > <mailto:macvisionaries+unsubscr...@googlegroups.com>. > To post to this group, send email to macvisionaries@googlegroups.com > <mailto:macvisionaries@googlegroups.com>. > Visit this group at http://groups.google.com/group/macvisionaries > <http://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/macvisionaries@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to macvisionaries+unsubscr...@googlegroups.com. To post to this group, send email to macvisionaries@googlegroups.com. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
