OK, I don't want to get into website construction techniques (don't know enough).
I found this a good story not because the new or old site dazzeled me by its perfection,
but because BLL, although originally making a mistake, had the beitzim/iot to
admit it to a private costumer (ar least non-formally), and provided me with a workaround,
instead of just ignoring me or trying to snow-job me.
Unlike the current journalistic frame of mind, I believe that when a person
or an organization makes a mistake, and then responds _constructively_ to
criticism, this is a good behaviour.
In the short term, they responded well. It remains to be seen wether they will
actually fix the new site in the long run.
Nadav Har'El wrote:
Interesting to see you think it is a *good* story...The phone number for their costumer-service is on the bottom of their initial login page .
2. A company which doesn't want to hear complaints, so instead of having
an email address, phone number, or even a decent link, they have a
non-functioning javascript complaint form.. I wrote a detailed complaint,
but the the "send" button did not work! I couldn't find an alternative
avenue of complaint.
Again, what you say amounts to: "this should have been done better technically",So now we have #3 3. They knew they had a problem, and yet they didn't return the old site, nor did they at least provide a link to it on their new site ("if the new site doesn't work for you, try <A HREF=...>this</A>").
to which I wholeheartedly agree. But the issue as I see it is wether linux users
are constructively supported _at all_ , and the technical level of BLL site design and
mechanics is not so relevant to this list.
-- -- regards +----------------------------------------------------------------------- + Guy Baruch , Plasma Laboratory, Weizmann Institue. + mailto:[EMAIL PROTECTED] + phone: 972-8-934-2211 +----------------------------------------------------------------------- They hang the man and flog the woman That steal the goose from off the common, But let the greater villain loose That steals the common from the goose. -- English folk poem, circa 1764 http://bostonreview.mit.edu/BR27.3/bollier.html ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
