On Fri, May 4, 2012 at 12:48 PM, Qrux <[email protected]> wrote:
>
> On May 4, 2012, at 8:42 AM, Bruce Dubbs wrote:
>
>> Scott Robertson wrote:
>>
>>>> What part of:
>>> ...
>>>> do you not understand?
>>>
>>> Wow, again with the hostility.
>>
>> The reason it sounds hostile is because we spend a lot of time trying to 
>> explain
>> and users regularly skip the explanations.  Whether you skipped reading them 
>> or
>> not, your questions indicate that you did not understand them.
>>
>> If you follow the instructions literally, they work.  Making inferences and
>> adding things not in the book is where users run into problems.
>
> Easy.  :)
>
> * * *
>
> Scott, please try to understand that LFS is put together by a volunteer corp 
> of programmers and admins, not professional writers.  So, there will be parts 
> of the book that are INCREDIBLY important to read, and parts of the book that 
> are more "optional" in nature.  So, try to understand that the point of 
> feedback that sounds like: "What part of XYZ don't you understand?" is a 
> reminder (though not a particularly nice one) that the problem is likely some 
> assumption you are making, and that much closer attention needs to be paid 
> somewhere--though, in general, that where is not well-marked.
>
> That having been said, LFS is a deeply technical project.  It's a bit like 
> instructions to build your own particle accelerator, not an Ikea cabinet.  
> Yes, you'll need to read--then reread--every word, and assume that everything 
> is important.
>
> * * *
>
> LFS devs, writers, and editors, please try to understand that the LFS can 
> read like a list of GPS coordinates given at 1mm spacings without altitude 
> and annotations.  If I follow it *exactly*, and assume no errors in the 
> readings or the map, and I make the same set of assumptions as you, then I'll 
> get there.  But, if I miss by just a tiny bit, instead of walking along a 
> ridge, I fall off the cliff.  Having been around a bit to see users struggle 
> and struggle and struggle with the "implied" directions in Chapter 5 about 
> unpacking stuff, (esp. when the rest of time you're repeating to people to 
> follow the book VERBATIM), it seems that there could be more warning there.
>
> Having said that, I recognize that the editors are professional techies--not 
> professional writers.  At least, I hope not.  :)  If 1 out of every 10 
> map-users falls off the cliff, is it worth thinking about how to annotate the 
> map instead of insisting that people just stop falling over the cliff?  Most 
> of the people who fall over don't seem to be saying the book is wrong (some 
> do, but just have Ken gently accost at those people with obscure classical 
> references...by the time he's done, they'll just think they've been given a 
> Swedish massage in a part of their brain they never knew they had).
>
> Does anyone know a technical writer that might be able to offer some time to 
> address that one glaring issue?
>
> The message that gets repeated over and over is that LFS is not a distro, but 
> a book.  Well, then it's in an interesting category of being both a tech 
> project but also a book.  When a written metaphor is weak, we don't usually 
> tell readers to change their mental models (unless you're Joyce); we just get 
> a red pen and write "constipated thinking" in the margins.  Surely there's 
> some room to say that the book needs better writing, even if the instructions 
> are technically correct.
>
>        Q
>

@Qrux.Qed: You have said it nicely... you do have a very valid point
on how to present the information...
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