I am for the test with a standard single line phone with nothing else on the circuit. Test right at the NID. If the standard phone fails to ring normally, then it's a Verizon issue and I don't believe it's a good idea to try and fix their problem. Once the client is shown that the problem lies with Verizon, then the issue is between the client and Verizon. No reason any vendor should take the hit for Verizon's problems. If the phone rings true, then it is the phone system vendors issue. But since you already replaced the system, it sounds like Verizon. We shouldn't get into the habit of apologizing for Verizon's problems. That just makes you look bad. Just be up front and offer assistance, such as meeting the Verizon service tech when they show up, but the bottom line is that the issue is between the client and Verizon. Carmen ----- Original Message ----- From: "Rob Harrison" <[EMAIL PROTECTED]> To: <kxt@kxthelp.com> Sent: Wednesday, April 11, 2007 8:58 AM Subject: KX-T: KXT-624 Stuttering/Clipped Ring Problem, Continued
> Thanks for all the suggestions on testing line voltage, getting the phone > company involved, etc. > > Unfortunately we haven't been able to schedule a service call with the > customer yet, and are hoping to have some kind of interim solution to put > in > place next time we visit. The problem may take some time to clear up if > the > phone company has to be involved, and the customer is quickly losing his > patience since the complete replacement of his KXT-624 did not solve the > problem. > > Does anyone know of any devices that can detect an incoming call and > generate a full ring, whether or not the incoming call signal is > interrupted > or weak? We're hoping to install such a device between the verizon NID and > the KXT-624 on all incoming lines, hoping that it will cause the system > phones to ring normally instead of clipping off when the verizon line > voltage fails (assuming that is the problem). > > Thanks again, > > Rob H. > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
