lol, so I'm a murderer now! sheesh carl, I dont recall shooting at a dealer. Just pana. and yeah, I'll continue sniping at them 'cause they need it. I bought and installed an 816 with lotsa add ons. Works just fine. I got the print manuals as part of the deal (thanks ablecomm, good policy) but would much prefer a pdf. not willing to spring for it, though.
Did I take a deal out of my low-voltage installer's hands? Yup. However, they made a lot of $$ off of me (wiring, termination, lighting, security,...) and I know more about the system than they do so who's hurt? Plus, I have a weekly-ish backup of the system (as far as programmator will allow, there's another gripe about their dos sw policies) so I can restore to something a lot less stale. and I've got 10 times the flexibility that I'd have if I had to schedule a visit to get something done. To state the obvious, I'm not your typical user. No dealer should fear my kind. Which, of course, is why pana can get away with pretending we dont exist... If you want to hear me rant, rave and shoot, ask me about my badge reader system... Phil At 03:33 PM 04/22/2002 -0400, Carl Navarro wrote: >At 12:09 PM 4/22/2002 -0700, Phil Barrett wrote: >>yeah, wrong hands. like customers... Nothing like an enlightened policy. >> >>phil > >Uh oh, looks like round 12 of the 15 round fights to me :-) > >I GIVE my customer the pdf manual that costs me nothing to reproduce. I >SELL him the printed manual that costs me some amount of $$$ to print or >buy. No one seems to have noticed that Panasonic included the printed >manuals in the -5 systems. Now my customer has both a printed and an >electronic manual at his disposal. > >When I leave the site, I have a copy of his database on my laptop which is >either burned to a CD or stored on a ZIP 250. I tell the customer he can >make any change he wants, but if I come back to the site on a service call, >I'm going to default the database to the last known working copy if he has, >by chance, hopelessly screwed up the programming. > >At the end of a year, the database is discarded and we treat the customer >as a new one. > >So now, you've managed to kill the messenger and the message. Any more >shots at Panasonic or it's dealers? > >Carl Navarro > >Oh, be sure to get a service manual with your copier. You ought to be able >to fix that in your spare time. > > > > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
