At 12:09 PM 4/22/2002 -0700, Phil Barrett wrote: >yeah, wrong hands. like customers... Nothing like an enlightened policy. > >phil
Uh oh, looks like round 12 of the 15 round fights to me :-) I GIVE my customer the pdf manual that costs me nothing to reproduce. I SELL him the printed manual that costs me some amount of $$$ to print or buy. No one seems to have noticed that Panasonic included the printed manuals in the -5 systems. Now my customer has both a printed and an electronic manual at his disposal. When I leave the site, I have a copy of his database on my laptop which is either burned to a CD or stored on a ZIP 250. I tell the customer he can make any change he wants, but if I come back to the site on a service call, I'm going to default the database to the last known working copy if he has, by chance, hopelessly screwed up the programming. At the end of a year, the database is discarded and we treat the customer as a new one. So now, you've managed to kill the messenger and the message. Any more shots at Panasonic or it's dealers? Carl Navarro Oh, be sure to get a service manual with your copier. You ought to be able to fix that in your spare time. _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
