In a message dated 4/22/02 1:54:54 AM Eastern Daylight Time, [EMAIL PROTECTED] writes:
> Free is a misnomer here. If I paid for, say a KSU, it's highly reasonable > that the unit include an electronic version of the manual. I can > understand charging for the printed version but a CD ROM costs nearly > nothing and pdf production is pretty cheap as well. I dont care if they > dont distribute it for just anyone to get but real customers deserve better. > > On the subject of other telco products including a PDF manual. That > argument might hold water except that the Panasonic TVS series includes a > CD-ROM with the manual on it. Hmmmm.... Now that's inconsistent. Pana The reason the KXTD manuals are not available in PDF (legal copies from Panasonic that is) is because it is a Certified Dealer Only product. The KX-TVS and the KX-TA systems are not. Most certified dealer products try to keep some of the technical information from getting into the wrong hands to try to support those dealerships who actually advertise sell, support and represent the product in a professional manner. It is not done to piss off the hand full of do-it-yourselfers who think they are being ripped off. There are a few PDF versions available for purchase on line as well as numerous sites that probably illegally sell the copyrighted materials without the written consent required by Panasonic. One of these days they will get caught selling and copying these protected documents and pay the price! We can only look forward to the day when the new systems come out and Panasonic makes it part of the the new certification agreement that Internet sales be restricted as many others are doing currently. Ever try to buy a Panasonic DBS system (New equipment) on-line? I understand it is being discussed by many as a way to better support the dedicated dealerships who rely on protected territories to survive. Its the way all quality products, furniture and other merchandise is going to go. It is just to costly for the manufacturers not to have committed companies support their products in the field. Tim Jones Communications Product Support Tinker a Bit Telecom Systems multipart/alternative text/plain (text body -- kept) text/html _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
