I would guess that the Salesforce cloud database simply replaces the existing 
IBM proprietary database. The bodies answering the phone do not change.

Charles


-----Original Message-----
From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf 
Of Tom Marchant
Sent: Monday, June 24, 2019 10:39 AM
To: IBM-MAIN@LISTSERV.UA.EDU
Subject: Re: IBM SR going away?

On Mon, 24 Jun 2019 12:03:09 -0500, Paul Gilmartin wrote:

>o Salesforce answers the telephone

Why do you assume that Salesforce answers the call?

-- 
Tom Marchant

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