On Mon, 24 Jun 2019 15:43:07 +0000, Allan Staller wrote: >I have had several bad experiences and have been vocal about the effectiveness >of the "new tools" for several years. >IBM's track record, IMO, has not been very good. > >My expectations for "the new SR" are of a similar very low level. >I fully expect to lose (at least one of) function or availability, probably >both. > >Based on: >z/ S Internet Library content issues. >z/OS Internet Library offline. >SR function offline (24 hours) for "maintenance" >Problem database offline (24 hours) for "maintenance >Over the past several years IBM has removed much information and function from >the public problem database. >Need I go on? > It appears that you perceive bad service *from*IBM*. Perhaps they're wise to outsource to a specialist.
However, I'm trying to envision the division of responsibilities: o Salesforce answers the telephone o (something happens in between?) o IBM fixes a problem? >-----Original Message----- >From: Ed Jaffe >Sent: Monday, June 24, 2019 10:16 AM > >On what metric do you base that seemingly flip comment? >Have you had bad experiences with Salfsforce support portals from other tech >companies? -- gil ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
