I have had several bad experiences and have been vocal about the effectiveness of the "new tools" for several years. IBM's track record, IMO, has not been very good.
My expectations for "the new SR" are of a similar very low level. I fully expect to lose (at least one of) function or availability, probably both. Based on: z/OS Internet Library content issues. z/OS Internet Library offline. SR function offline (24 hours) for "maintenance" Problem database offline (24 hours) for "maintenance Over the past several years IBM has removed much information and function from the public problem database. Need I go on? -----Original Message----- From: IBM Mainframe Discussion List <IBM-MAIN@LISTSERV.UA.EDU> On Behalf Of Ed Jaffe Sent: Monday, June 24, 2019 10:16 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM SR going away? On 6/24/2019 8:12 AM, Allan Staller wrote: > Like I said before. More "new tools", less function, less availability. On what metric do you base that seemingly flip comment? Have you had bad experiences with Salesforce support portals from other tech companies? -- Phoenix Software International Edward E. Jaffe 831 Parkview Drive North El Segundo, CA 90245 https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.phoenixsoftware.com%2F&data=02%7C01%7Callan.staller%40HCL.COM%7C7298e5a563574bf9d4ee08d6f8b6e407%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636969861761737207&sdata=jSN%2FkK%2BvzGNEgm5LBqVIvVIIGhFPKhveK27SewwOzVY%3D&reserved=0 -------------------------------------------------------------------------------- This e-mail message, including any attachments, appended messages and the information contained therein, is for the sole use of the intended recipient(s). If you are not an intended recipient or have otherwise received this email message in error, any use, dissemination, distribution, review, storage or copying of this e-mail message and the information contained therein is strictly prohibited. If you are not an intended recipient, please contact the sender by reply e-mail and destroy all copies of this email message and do not otherwise utilize or retain this email message or any or all of the information contained therein. Although this email message and any attachments or appended messages are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from its opening or use. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ::DISCLAIMER:: -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or HCL or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of HCL is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any email and/or attachments, please check them for viruses and other defects. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
