Le 01/05/2014 15:20, Michael Kelly a écrit :
I don't think he's on this mailing list, so I'm CCing Gareth Cull, who
is the Analytics Engineer for mozilla.org. He can answer any specific
questions about why a particular type of tracking was put on mozilla.org
(which may give insight into the greater purpose of this kind of analytics).
I'm not sure which specific page you're asking about, though. The tour?
And which button?
- Mike Kelly
Hi,
Was Piwik and other analytics solutions evaluated or was it just a
direct decision to go to GA because we know it scales to our needs and
everybody use it? If Piwik was evaluated and some features were missing,
did we open bugs, communicate with Piwik and expressed our needs? If
not, why? Which community members (not employees) were involved in the
project?
Looking at the Piwik site, it seems some big companies like T-Mobile use
it, I know the volume we have on mozilla.org so maybe Piwik doesn't
scale *yet* to out needs, but this is an open source project and as
such, fixable, and that doesn't mean that we have to fix it ourselves
btw. What I am afraid of is that we just picked google because of the
NIHSV syndrom (Not Invented Here in the Silicon Valley ;) ).
Like Mozilla Hispano, we are most likely to be using Piwik soon on
MozFr, we don't have a big need for analytics as we are more focused on
doing stuff than building metrics on what we did, but it seems to fit
all of our potential needs with a great UI. We won't be using GA as this
is the easy solution but we don't want to share the data our visitors
send us with an advertising company.
I think there is a disconnect between how employees see stuff and how
our community and users get to conclusions with the same data.
Employees, especially in the US were culture seems to be very focused on
contracts and private law, think that as long as a contract is signed
and exists between two companies, the problem is fixed. Our community
members don't trust those contracts, first because they don't have
access to it, and second because if they don't trust the party that
signed the contract, they won't trust the protection this contract will
bring them.
The trust our community has in us is not a given, it exists because we
have demonstrated in the past that we do good. When our community is
warning us that in some areas, we are breaking their trust and they see
a profound disconnect between our messaging and our actions, I think we
should listen to them and not discard their opinion just because
decisions are easier to take around the coffee machine among employees,
all living in the same area, from the same universities, with similar
curriculums than in public with the wider global world that Mozilla is ;)
Cheers
Pascal
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