On 2014-05-02 07:45, David Bruant wrote:
Le 02/05/2014 05:46, Jim a écrit :
The feedback Mozilla is trying to gather on the usability of the page could have been obtained using 'feedback' buttons.
If by that you mean that the web page could have a button that pops up
a form that people fill in and submit, this is nonsensical (if you
meant something else, please correct me).

A pop-up form is not an option for a non-JS page. You need to understand the constraints and then apply creative design within these constraints. For example, a row of attractive feedback buttons that work with JS disabled, and when JS is enabled zoom in on these when leaving the page with a request to select one to leave a feedback selection.

Among other things, human beings are both not fully self-aware (far
away from it, myself included) and irrational. The type of feedback
you get from observing how people do behave has nothing to do with
what people would say they do (only a fraction would give feedback, so
there is a "self-selection" bias and this fraction would say what it
thinks, not what it does).
The questions asked on the form also create a bias since they
necessarily direct the answers.

The very position and size of the button would create a bias based on
people screen size for instance.

I may be exagerating, but I feel a feedback button would mean lots of
time processing the answers where a statistical bias (well, several)
making any result questionable.

Listen to yourself. Observing how people behave while they are not aware!

Why even waste time on this. A simple HTML form would have sufficed.

Or find another way. For example add an option to allow users to choose to participate in an A/B choice.

Jim


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