Nicholas, At the level of the current situation, yes, this is rare, but it's not so rare that things are going on where we should try to engage the general public* outside of a support capacity.
* We probably have a better term for this. I mean people who aren't identified Mozillians who might want more information or to engage on a single issue - a single new feature, a single campaign - and then want to disengage. From the perspective of that user, the current communication channels have too high a bar. A category on the current discourse isn't ideal as it would basically be a firehose of information for someone who only wants to engage on a single issue. On the flip side, that firehose is exactly why we have the communication channels we have. Cannibalising a forum for a new purpose will make it less good at serving its current purpose. Dealing with an onslaught of criticism is hard for the best of us. Simply ignoring those threads isn't well, that simple. It was an incredibly demoralizing experience at best. jsabash - what you're afraid of is basically what happens now. There is no place for someone to come and engage as an outsider on a single issue. If they post in a bug they will be told that is the wrong place, if they complain on SUMO they will be told to register their complaint on input. Input gets you no response. If they do make it to the relevant mailing list, they will also probably be told to check the past discussion and the decision was already made. None of these places are designed to engage with users on the same questions and concerns over and over again. We made an exception for the CEO issue because we understood how serious an issue it was. I also realized that the Reps program is basically tailor made to run such a forum if we agreed it would be a good idea. Engaging with the public to discuss Mozilla and its mission, as well as connecting them back to the greater community is basically what Reps are entirely (I haven't run this past other Reps leadership yet ;D ) On Wed, Apr 16, 2014 at 6:57 AM, Rubén Martín <nukea...@mozilla-hispano.org>wrote: > El 16/04/14 00:05, Majken Connor escribió: > > It does occur to me that Discourse would be a very good tool for this, > > though I'd recommend a stand-alone instance from one we might use for > > team/community communications. An area of SUMO might work as well, though > > it would need to be a separate forum that doesn't rely on the SUMO > > contributors to moderate and monitor. > Why not having a "General discussion" category on the already existing > discourse <https://discourse.mozilla-community.org/> instance? > > If then we find topics very diverse, we can create a new category to > handle them and grow organically. > > Regards. > > -- > Rubén Martín [Nukeador] > Mozilla Reps Mentor > http://www.mozilla-hispano.org > http://twitter.com/mozilla_hispano > http://facebook.com/mozillahispano > > > _______________________________________________ > governance mailing list > governance@lists.mozilla.org > https://lists.mozilla.org/listinfo/governance > > _______________________________________________ governance mailing list governance@lists.mozilla.org https://lists.mozilla.org/listinfo/governance
