ok i am going to try what you are suggesting. it is amazing for me to think that you people on the mailing list can successfully troubleshoot these issues i find mysterious simply through the words i give you. smh!!!
similarly, it might take us a few back and forths (sadly!) to get the right info. i ran the command "/run/user/1000/.flatpak/org.gnucash.GnuCash/tmp/gnucash.trace" at a terminal and it returned the response "bash: /run/user/1000/.flatpak/org.gnucash.GnuCash/tmp/gnucash.trace: No such file or directory". I checked to make sure my number was 1000 and it is. not knowing what else to do, I ran the other command, "flatpak run org.gnucash.GnuCash --debug --log "gnc=info". i got nothing but a carat >. what now? On Sat, Oct 10, 2026 at 6:06 PM David Cousens <[email protected]> wrote: > Julie , > > There is no need to be scared. In many cases the suggested commands from > the AI will help but they don't always work if your system varies from > whatever the AI got its information from. The main thing is to be wary of > any commands which ask you to delete files from system areas on your > computer (generally anything other than your home directory or where you > need sudo permissions to delete stuff). The GTK inspector is not really > necessary to get a trace dump for a crash. Flatpak makes it a bit harder > than in the straight Linux Mint environment because it isolates the > application from the operating system which has some advantages in that > your operating system installation is better protected with the > disadvantage that accessing information is a bit more convoluted > > gdb is the gnu debug tool. It allows you to execute a program one line at > a time which is useful in tracking down exactly where in the code a > particular problem is occurring. It and the GTK inspector are not really > user space tools but are more intended for use by developers. GTK is a > library used to construct the display windows and tabs in GnuCash. > > A stack trace tells developers exactly what code was executing when the > operating system or a program being run on it crashes. The procedure is a > little different for system crashes and program crashes although a program > problem is frequently the source of system crashes. > > Linux Mint automatically generates crash reports if the system crashes. > You can access them from the menu (Menu->Administration->System Information > then select the tab Crash Reports. If a crash has occurred there will be > information about it-a stack trace. The pastebin button will copy and > store that information to a specific location somewhere on the internet and > give you a link to that location which you can then copy and paste into > emails, bug reports etc. > > For a crash in a program i.e. usually the program is unresponsive but your > computer can still be accessed and other applications are still responsive. > The general procedure uses the gdb program but that is less useful for > flatpak versions. GnuCash also has some internal debugging which is > generated when it is started with a "--debug" switch on the command line > and it creates its own execution trace file as it runs. > > You should be able to access the tracefile created when your GnuCash > program was last run using > the command > "/run/user/1000/.flatpak/org.gnucash.GnuCash/tmp/gnucash.trace" at a > terminal. AFAIK that will copy the tracefile to your terminal and you can > then copy and paste from the terminal to an email for example. > > You may need to replace the number 1000 in that command with your user id > on your system. You find that by using the command "id -u" at the terminal > prompt and if the number it returns is different from 1000 (usually isn't > unless your system has multiple users) substitute the returned number for > 1000 in the above command. > > If the original trace file from when it last crashed is missing or has > been overwritten by running GnuCash again since and you know the steps > which lead to it crashing you can run GnuCash in debug mode with the > following command at a terminal > flatpak run org.gnucash.GnuCash --debug --log "gnc=info", > > reproduce the crash and then access the gnucash trace file as above. If a > crash can't be reproduced, then it will be very difficult if not near > impossible to track the problem downand it is generally better to wait > until the problem becomes reproducible. > > It sometimes takes a bit of time for people on the mailing list to work > out what your level of understanding of computers/programming etc is and > once they do most of us will try to pitch replies at an appropriate level. > > On Sat, 2026-10-10 at 16:09 -0700, Julie G wrote: > > David et. al., > > this is scary. I am looking at the wiki and it's mostly all a bunch of > gobbledygook to me. I did a control f for "debug" and found 4 instances. > One says: > Crash: Stacktrace > > Flatpak Debugging <https://docs.flatpak.org/en/latest/debugging.html> has > instructions for running gdb in a flatpak round out the gdb instructions in > Stack_Trace <https://wiki.gnucash.org/wiki/Stack_Trace>. An alternative > if you have systemd-coredump installed (it's there by default in Fedora > 28 and later) you can use flathub-coredumpctl > <https://www.figuiere.net/technotes/notes/tn001/> to easily generate a > stack trace (in gdb where and bt are synonyms). Gnome's Michael Catanzaro > has a nice explanation > <https://blogs.gnome.org/mcatanzaro/2021/09/18/creating-quality-backtraces-for-crash-reports/> > of making a good stack trace for bug reports. > GTK Inspector > > flatpak run --env=GTK_DEBUG=interactive org.gnucash.GnuCash > > ...I take this to mean there is a slim chance that i could copy the > immediate above, go to terminal and paste it there, and it would do > something. > > Dang it, when I try, I get the following: > Failed to load module "xapp-gtk3-module" > > i will poke around and keep trying, but i feel lost and scared :-( > > thanks for trying to help! > > julie > > On Thu, Oct 8, 2026 at 9:25 PM David Cousens <[email protected]> > wrote: > > Julie, > > The Wiki has some info on running and debugging the flatpak version of > GnuCash > https://wiki.gnucash.org/wiki/Flatpak > > On Thu, 2026-10-08 at 18:40 -0700, Julie G wrote: > > and yes, David, that was it. Probably for similar reasons, one > transaction was doubly entered, which caused the original discrepancy. > Somewherer along the way, something else got wonky. In the absence of a > reconciliation report (the bug issue still needs my attention), I manually > looked through the transactions and found the errors. > > Now I am in bug report 799816 and it says... chconnor tried ...like, the > command "gnucash --debug --extra logto /tmp/gnucash.trace" > what does that do? typing that into terminal didn't work. I don't know > how to access flatpak sandbox. > i tried typing gnucash.trace into terminal, that didn't work either. I am > frightfully ignorant about how to do Stuff. I could look for a $ cat > /tmp/gnucash.trace but didn't find it in the file folders.... > > searched for gnucash.trace in the help, no matching help pages found. > > HMMM. Please advise if you are so inclined... > > Thanks! > > j > > On Thu, Oct 8, 2026 at 5:27 PM Julie G <[email protected]> wrote: > > ohhh, this is possibly really good. I have been wondering about > transactions which fall on the other side of a cutoff date or something. i > am chasing this down; one transaction did not get included in the .csv file > I made that was included in the statement, but it does not resolve the > issue, it simply alters it. However, last month I DID reconcile > successfully. I also did look for the unreconciled transaction to show up > in either the debit or credit panes to no avail yet. But, it MUST be > something like this. I feel like such a detective. Thank YOU for the > clue/boost! > > Julie > > On Wed, Oct 7, 2026 at 12:54 AM David Cousens <[email protected]> > wrote: > > Julie, > > If a starting balance is off after a previous reconciliation being > correct a possible problem is a transaction having been entered with a > date in a previous period. This can occur with incorrect entry of a > year for example. An amount like $1.44 could be something like a bank > fee if there is no other transaction matching the amount. An > unreconciled transaction in a previous period should show up in either > the debit or credit panes at the top when you open the reconciliation > window. > > On Tue, 2026-10-06 at 23:51 -0700, Julie G wrote: > > Hey all, > > > > I am running version 5.17, flathub 5.17 on linux mint. > > It is perplexing to me that I balance each account every month and it > > all > > seems great. A month goes by and when I go to do it again, it is > > always my > > fear that the starting balance will be off. Why ever for would this > > be, if > > I reconciled to 0.00 the previous month? What a horrible question. > > So > > let's try a better one... > > > > I try to investigate by doing the normal things; see if all the > > transactions were entered... I missed one and added it. But I was > > off $12 > > and change, and the transaction that didn't make the cut (it was on > > the > > date cusp and was just missed) was for $11 and change. Now I am off > > $1.44. So I went to reports/reconciliation and the tab it brought up > > was > > empty. next I looked around in the help and did not find anything. > > Next I > > started this email and while composing, I tried pulling up > > reports/reconciliation to accurately recount my steps. The tab came > > up > > empty again, and the computer froze. I had to alt+sysRq "REISUB" to > > jolt > > it out of the freeze; I don't know what else to do (which is maybe a > > different question). Meanwhile, I don't know how to figure out why > > I'm > > $1.44 off because I don't know how to verify that my previous > > reconciliation is all correct. > > I will add, however, that until this point I had been MARVELING how > > much I > > LOVE gnucash (and I still do) and how EASY it has been to reconcie > > and how > > little time it takes me. Wonderful when things just go right! but > > with > > all good things, they don't always go that well. The good news is, > > they go > > that well often enough that I'm SO happy I switched to Linux and to > > GNUCASH. I hope it's a glitch and that it can be figured out! > > > > Thanks in advance; let me know if I am missing some info. > > > > Julie > > ps. Here's my system info: > > System: > > Kernel: 7.0.0-38-generic arch: x86_64 bits: 64 compiler: gcc v: > > 13.3.0 > > clocksource: tsc > > Desktop: Cinnamon v: 6.4.14 tk: GTK v: 3.24.41 wm: Muffin v: 6.4.1 > > vt: 7 > > dm: LightDM v: 1.30.0 > > Distro: Linux Mint 22.2 Zara base: Ubuntu 24.04 noble > > Machine: > > Type: Desktop System: Dell product: Inspiron 580 v: N/A serial: > > <superuser required> Chassis: > > type: 3 serial: <superuser required> > > Mobo: Dell model: 0C2KJT v: A00 serial: <superuser required> uuid: > > <superuser required> > > BIOS: Dell v: A07 date: 11/13/2010 > > CPU: > > Info: dual core model: Intel Core i3 550 bits: 64 type: MT MCP smt: > > enabled arch: Westmere rev: 5 > > cache: L1: 128 KiB L2: 512 KiB L3: 4 MiB > > Speed (MHz): avg: 1197 high: 1199 min/max: 1200/3200 cores: 1: 1197 > > 2: > > 1198 3: 1199 4: 1197 > > bogomips: 25537 > > Flags: ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx > > Graphics: > > Device-1: NVIDIA GT218 [GeForce 210] vendor: Micro-Star MSI driver: > > nouveau v: kernel arch: Tesla > > pcie: speed: 2.5 GT/s lanes: 16 ports: active: DVI-I-1,VGA-1 > > empty: > > HDMI-A-1 bus-ID: 01:00.0 > > chip-ID: 10de:0a65 class-ID: 0300 temp: 40.0 C > > Device-2: Logitech Webcam C260 driver: snd-usb-audio,uvcvideo type: > > USB > > rev: 2.0 > > speed: 480 Mb/s lanes: 1 bus-ID: 1-1.1.2:5 chip-ID: 046d:081a > > class-ID: > > 0102 serial: <filter> > > Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 > > driver: X: > > loaded: modesetting > > unloaded: fbdev,vesa dri: nouveau gpu: nouveau display-ID: :0 > > screens: 1 > > Screen-1: 0 s-res: 2720x1024 s-dpi: 96 s-size: 719x270mm > > (28.31x10.63") > > s-diag: 768mm (30.24") > > Monitor-1: DVI-I-1 pos: primary,bottom-r model: ViewSonic VX1935wm > > serial: <filter> > > res: 1440x900 hz: 60 dpi: 90 size: 408x255mm (16.06x10.04") diag: > > 481mm > > (18.9") modes: > > max: 1440x900 min: 720x400 > > Monitor-2: VGA-1 pos: top-left model: Dell 1908FP serial: <filter> > > res: > > 1280x1024 hz: 60 > > dpi: 86 size: 376x301mm (14.8x11.85") diag: 482mm (19") modes: > > max: > > 1280x1024 min: 720x400 > > API: EGL v: 1.5 hw: drv: nvidia nouveau platforms: device: 0 drv: > > nouveau > > device: 1 drv: swrast > > gbm: drv: nouveau surfaceless: drv: nouveau x11: drv: nouveau > > inactive: > > wayland > > API: OpenGL v: 4.5 compat-v: 3.3 vendor: mesa v: 25.2.8- > > 0ubuntu0.24.04.4 > > glx-v: 1.4 > > direct-render: yes renderer: NVA8 device-ID: 10de:0a65 > > Audio: > > Device-1: Intel 5 Series/3400 Series High Definition Audio vendor: > > Dell 5 > > driver: snd_hda_intel > > v: kernel bus-ID: 00:1b.0 chip-ID: 8086:3b56 class-ID: 0403 > > Device-2: NVIDIA High Definition Audio vendor: Micro-Star MSI > > driver: > > snd_hda_intel v: kernel > > pcie: speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: > > 10de:0be3 > > class-ID: 0403 > > Device-3: Logitech Webcam C260 driver: snd-usb-audio,uvcvideo type: > > USB > > rev: 2.0 > > speed: 480 Mb/s lanes: 1 bus-ID: 1-1.1.2:5 chip-ID: 046d:081a > > class-ID: > > 0102 serial: <filter> > > API: ALSA v: k7.0.0-38-generic status: kernel-api > > Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse > > status: active > > 2: wireplumber status: active 3: pipewire-alsa type: plugin > > Network: > > Device-1: Broadcom NetLink BCM57788 Gigabit Ethernet PCIe vendor: > > Dell > > driver: tg3 v: kernel > > pcie: speed: 2.5 GT/s lanes: 1 port: N/A bus-ID: 03:00.0 chip-ID: > > 14e4:1691 class-ID: 0200 > > IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter> > > Drives: > > Local Storage: total: 1.37 TiB used: 66.3 GiB (4.7%) > > ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 500GB size: > > 465.76 GiB > > speed: 3.0 Gb/s > > tech: SSD serial: <filter> fw-rev: 4B6Q scheme: GPT > > ID-2: /dev/sdb vendor: Samsung model: SSD 870 EVO 1TB size: 931.51 > > GiB > > speed: 3.0 Gb/s > > tech: SSD serial: <filter> fw-rev: 2B6Q scheme: GPT > > ID-3: /dev/sdg model: Flash Drive SM USB20 size: 7.47 GiB type: USB > > rev: > > 2.0 spd: 480 Mb/s > > lanes: 1 tech: SSD serial: <filter> fw-rev: 1100 scheme: MBR > > Partition: > > ID-1: / size: 456.88 GiB used: 66.28 GiB (14.5%) fs: ext4 dev: > > /dev/sda3 > > ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: > > /dev/sda2 > > Swap: > > ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -1 > > file: > > /swapfile > > USB: > > Hub-1: 1-0:1 info: full speed or root hub ports: 2 rev: 2.0 speed: > > 480 > > Mb/s lanes: 1 > > chip-ID: 1d6b:0002 class-ID: 0900 > > Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: > > 2.0 > > speed: 480 Mb/s > > lanes: 1 chip-ID: 8087:0020 class-ID: 0900 > > Hub-3: 1-1.1:3 info: Microchip (formerly SMSC) Hub ports: 4 rev: > > 2.0 > > speed: 480 Mb/s lanes: 1 > > power: 2mA chip-ID: 0424:2504 class-ID: 0900 > > Device-1: 1-1.1.2:5 info: Logitech Webcam C260 type: video,audio > > driver: > > snd-usb-audio,uvcvideo > > interfaces: 4 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA > > chip-ID: > > 046d:081a class-ID: 0102 > > serial: <filter> > > Hub-4: 1-1.3:4 info: Terminus Hub ports: 4 rev: 2.0 speed: 480 Mb/s > > lanes: 1 power: 100mA > > chip-ID: 1a40:0101 class-ID: 0900 > > Device-1: 1-1.3.1:6 info: Dell QuietKey Keyboard type: keyboard > > driver: > > hid-generic,usbhid > > interfaces: 1 rev: 1.1 speed: 1.5 Mb/s lanes: 1 power: 70mA chip- > > ID: > > 413c:2106 class-ID: 0301 > > Device-2: 1-1.3.2:7 info: Silicon Motion - Taiwan (formerly Feiya ) > > Flash > > Drive > > type: mass storage driver: usb-storage interfaces: 1 rev: 2.0 > > speed: > > 480 Mb/s lanes: 1 > > power: 100mA chip-ID: 090c:1000 class-ID: 0806 serial: <filter> > > Device-3: 1-1.3.3:8 info: Primax HP Optical Mouse type: mouse > > driver: > > hid-generic,usbhid > > interfaces: 1 rev: 2.0 speed: 1.5 Mb/s lanes: 1 power: 98mA chip- > > ID: > > 0461:4d0f class-ID: 0301 > > Device-4: 1-1.3.4:9 info: HP HP LaserJet CP1025nw type: printer > > driver: > > usblp interfaces: 2 > > rev: 2.0 speed: 480 Mb/s lanes: 1 power: 98mA chip-ID: 03f0:0b2a > > class-ID: 0701 serial: <filter> > > Hub-5: 2-0:1 info: full speed or root hub ports: 2 rev: 1.1 speed: > > 12 > > Mb/s lanes: 1 > > chip-ID: 1d6b:0001 class-ID: 0900 > > Hub-6: 3-0:1 info: full speed or root hub ports: 2 rev: 2.0 speed: > > 480 > > Mb/s lanes: 1 > > chip-ID: 1d6b:0002 class-ID: 0900 > > Hub-7: 3-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: > > 2.0 > > speed: 480 Mb/s > > lanes: 1 chip-ID: 8087:0020 class-ID: 0900 > > Device-1: 3-1.2:3 info: Fitipower Integrated Mass Storage Device > > type: > > mass storage > > driver: usb-storage interfaces: 1 rev: 2.0 speed: 480 Mb/s lanes: > > 1 > > power: 250mA > > chip-ID: 18e3:9106 class-ID: 0806 serial: <filter> > > Device-2: 3-1.4:4 info: Canon CanoScan LiDE 210 type: <vendor > > specific> > > driver: N/A > > interfaces: 1 rev: 2.0 speed: 480 Mb/s lanes: 1 power: 500mA > > chip-ID: > > 04a9:190a class-ID: ff00 > > Hub-8: 4-0:1 info: full speed or root hub ports: 4 rev: 2.0 speed: > > 480 > > Mb/s lanes: 1 > > chip-ID: 1d6b:0002 class-ID: 0900 > > Hub-9: 5-0:1 info: full speed or root hub ports: 2 rev: 1.1 speed: > > 12 > > Mb/s lanes: 1 > > chip-ID: 1d6b:0001 class-ID: 0900 > > Sensors: > > System Temperatures: cpu: 45.0 C mobo: N/A gpu: nouveau temp: 40.0 > > C > > Fan Speeds (rpm): cpu: 921 fan-2: 800 > > Repos: > > Packages: 2609 pm: dpkg pkgs: 2597 pm: flatpak pkgs: 12 > > No active apt repos in: /etc/apt/sources.list > > Active apt repos in: /etc/apt/sources.list.d/element-io.list > > 1: deb [signed-by=/usr/share/keyrings/element-io-archive- > > keyring.gpg] > > https: //packages.element.io/debian/ default main > > Active apt repos in: > > /etc/apt/sources.list.d/official-package-repositories.list > > 1: deb http: //packages.linuxmint.com zara main upstream import > > backport > > 2: deb http: //archive.ubuntu.com/ubuntu noble main restricted > > universe > > multiverse > > 3: deb http: //archive.ubuntu.com/ubuntu noble-updates main > > restricted > > universe multiverse > > 4: deb http: //archive.ubuntu.com/ubuntu noble-backports main > > restricted universe multiverse > > 5: deb http: //security.ubuntu.com/ubuntu/ noble-security main > > restricted universe multiverse > > Active apt repos in: /etc/apt/sources.list.d/google-chrome.sources > > 1: deb [arch=amd64] https: //dl.google.com/linux/chrome- > > stable/deb/ > > stable main > > Active apt repos in: /etc/apt/sources.list.d/vivaldi.sources > > 1: deb [arch=amd64] https: //repo.vivaldi.com/stable/deb/ stable > > main > > Info: > > Memory: total: 12 GiB note: est. available: 9.57 GiB used: 5.89 GiB > > (61.5%) > > Processes: 303 Power: uptime: 8m states: freeze,mem,disk suspend: > > deep > > wakeups: 0 > > hibernate: platform Init: systemd v: 255 target: graphical (5) > > default: > > graphical > > Compilers: gcc: 13.3.0 Client: Cinnamon v: 6.4.14 inxi: 3.3.34 > > _______________________________________________ > > gnucash-user mailing list > > [email protected] > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > ----- > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > > > -- > > David Cousens > _______________________________________________ gnucash-user mailing list [email protected] To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. 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