The developers are less than two weeks away from releasing 4.12, so they do not have much time for addressing this issue. It appears to be pointing to a dll, which is a Windows module. I don't know if Windows has a way to verify whether it is damaged or not.
On Wed, Sep 14, 2022 at 8:50 PM Adrien Monteleone < adrien.montele...@lusfiber.net> wrote: > Richard, > > That one is out of my wheelhouse, but maybe one of the devs can make > heads or tails of it. > > You still haven't clarified where you downloaded GnuCash from... (just > for completeness sake) > > Regards, > Adrien > > On 9/14/22 11:06 AM, Richard Clarkson via gnucash-user wrote: > > Adrien > > > > Thank you for your suggestion. I am a novice, but I worked out how to > view the Windows logs and think this is the relevant part: > > > > Sig[3].Name=Fault Module Name > > Sig[3].Value=libgdk-3-0.dll > > Sig[4].Name=Fault Module Version > > Sig[4].Value=3.24.34.0 > > Sig[5].Name=Fault Module Timestamp > > Sig[5].Value=00000000 > > Sig[6].Name=Exception Code > > Sig[6].Value=c0000005 > > Sig[7].Name=Exception Offset > > > > Does this mean I have to try and replace the highlighted dll? > > > > Richard > > > > -----Original Message----- > > From: gnucash-user <gnucash-user-bounces+rtclarkson= > btinternet....@gnucash.org> On Behalf Of Richard Clarkson via gnucash-user > > Sent: 13 September 2022 22:54 > > To: nvsoar <nvs...@charter.net> > > Cc: gnucash-user@gnucash.org > > Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > Windows 11 > > > > David > > > > Thank you , I’ll have a look tomorrow. > > > > Richard > > > > Sent from my iPhone > > > >> On 13 Sep 2022, at 17:27, nvsoar <nvs...@charter.net> wrote: > >> > >> FWIW - Revo Uninstaller has worked well for me. nvsoar > >> > >>> On 09/12/22 13:20, David Carlson wrote: > >>> Also, in your thread started last May you mentioned an adventure with > >>> release 4.0 and 4.10, after which you may not have had a clean > uninstall. > >>> Have you tried using either the Windows uninstaller or a third party > >>> uninstaller? I wish I could remember the name of the third party > >>> uninstaller that used to work very well, at least several years ago. > >>> > >>> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < > >>> adrien.montele...@lusfiber.net> wrote: > >>> > >>>> Richard (Clarkson), > >>>> > >>>> You mentioned in the other thread that you also tried from PowerShell. > >>>> > >>>> Is there no output there when it fails to completely open? > >>>> > >>>> Have you tried to view the Windows Logs to see if any warnings or > >>>> errors were reported about the time you tried to start GnuCash? > >>>> > >>>> Of course, if you can get a Trace File (see the wiki) and/or stack > >>>> trace that might help too. > >>>> > >>>> And to confirm - you downloaded GnuCash *from* the links on > >>>> gnucash.org, and not somewhere else? (which take you to the GnuCash > >>>> SourceForge project page) > >>>> > >>>> Regards, > >>>> Adrien > >>>> > >>>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: > >>>>>>> Yes I use the windows installer and I have tried letting the > >>>>>>> installer > >>>> delete the previous version and have also tried deleting the > >>>> previous version myself. > >>>>>>> From: David Carlson <david.carlson....@gmail.com> > >>>>>>> Sent: 10 September 2022 17:33 > >>>>>>> To: Gyle McCollam <gmccol...@live.com> > >>>>>>> Cc: Richard Clarkson <rtclark...@btinternet.com>; Gnucash Users < > >>>> gnucash-user@gnucash.org> > >>>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on > >>>> Windows 11 > >>>>>>> Are you using the windows installer as downloaded from the > >>>>>>> Gnucash.org > >>>> website for each gnucash version? > >>>>>>> Do you let the installer delete the existing version or do you > >>>>>>> use > >>>> another method? > >>>> > >>>> > >>>> _______________________________________________ > >>>> gnucash-user mailing list > >>>> gnucash-user@gnucash.org > >>>> To update your subscription preferences or to unsubscribe: > >>>> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >>>> ----- > >>>> Please remember to CC this list on all your replies. > >>>> You can do this by using Reply-To-List or Reply-All. > >>>> > >>> > >> > >> _______________________________________________ > >> gnucash-user mailing list > >> gnucash-user@gnucash.org > >> To update your subscription preferences or to unsubscribe: > >> https://lists.gnucash.org/mailman/listinfo/gnucash-user > >> ----- > >> Please remember to CC this list on all your replies. > >> You can do this by using Reply-To-List or Reply-All. > > > > _______________________________________________ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > ----- > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > > > _______________________________________________ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > ----- > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > -- David Carlson _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. 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