Adrien Thank you for your suggestion. I am a novice, but I worked out how to view the Windows logs and think this is the relevant part:
Sig[3].Name=Fault Module Name Sig[3].Value=libgdk-3-0.dll Sig[4].Name=Fault Module Version Sig[4].Value=3.24.34.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=00000000 Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Does this mean I have to try and replace the highlighted dll? Richard -----Original Message----- From: gnucash-user <gnucash-user-bounces+rtclarkson=btinternet....@gnucash.org> On Behalf Of Richard Clarkson via gnucash-user Sent: 13 September 2022 22:54 To: nvsoar <nvs...@charter.net> Cc: gnucash-user@gnucash.org Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on Windows 11 David Thank you , I’ll have a look tomorrow. Richard Sent from my iPhone > On 13 Sep 2022, at 17:27, nvsoar <nvs...@charter.net> wrote: > > FWIW - Revo Uninstaller has worked well for me. nvsoar > >> On 09/12/22 13:20, David Carlson wrote: >> Also, in your thread started last May you mentioned an adventure with >> release 4.0 and 4.10, after which you may not have had a clean uninstall. >> Have you tried using either the Windows uninstaller or a third party >> uninstaller? I wish I could remember the name of the third party >> uninstaller that used to work very well, at least several years ago. >> >> On Mon, Sep 12, 2022 at 3:03 PM Adrien Monteleone < >> adrien.montele...@lusfiber.net> wrote: >> >>> Richard (Clarkson), >>> >>> You mentioned in the other thread that you also tried from PowerShell. >>> >>> Is there no output there when it fails to completely open? >>> >>> Have you tried to view the Windows Logs to see if any warnings or >>> errors were reported about the time you tried to start GnuCash? >>> >>> Of course, if you can get a Trace File (see the wiki) and/or stack >>> trace that might help too. >>> >>> And to confirm - you downloaded GnuCash *from* the links on >>> gnucash.org, and not somewhere else? (which take you to the GnuCash >>> SourceForge project page) >>> >>> Regards, >>> Adrien >>> >>> On 9/10/22 6:03 PM, Richard Clarkson via gnucash-user wrote: >>>>>> Yes I use the windows installer and I have tried letting the >>>>>> installer >>> delete the previous version and have also tried deleting the >>> previous version myself. >>>>>> From: David Carlson <david.carlson....@gmail.com> >>>>>> Sent: 10 September 2022 17:33 >>>>>> To: Gyle McCollam <gmccol...@live.com> >>>>>> Cc: Richard Clarkson <rtclark...@btinternet.com>; Gnucash Users < >>> gnucash-user@gnucash.org> >>>>>> Subject: Re: [GNC] Issue Opening GnuCash in versions above 4.9 on >>> Windows 11 >>>>>> Are you using the windows installer as downloaded from the >>>>>> Gnucash.org >>> website for each gnucash version? >>>>>> Do you let the installer delete the existing version or do you >>>>>> use >>> another method? >>> >>> >>> _______________________________________________ >>> gnucash-user mailing list >>> gnucash-user@gnucash.org >>> To update your subscription preferences or to unsubscribe: >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user >>> ----- >>> Please remember to CC this list on all your replies. >>> You can do this by using Reply-To-List or Reply-All. >>> >> > > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
