Thanks for the tip! I’ll try that. Laurel
On Wed, Nov 25, 2020 at 5:37 PM A Harvey <gah1...@gmail.com> wrote: > Have you tried re-installing an older version to ascertain whether it is > just a 4.2 problem? In the past, I've occasionally encountered problems > with some versions of Gnucash that would not run, regardless of what I > tried, on one of three systems using identical versions of Windows but > installed on different hardware. I don't usually bring it up on the list > as only one system will be affected for a given version and the problem > goes away in later versions of Gnucash. > -Arthur > > > On Wed, Nov 25, 2020 at 1:46 PM laurel hargis <ldbhar...@gmail.com> wrote: > >> It’s me again. Microsoft spent a couple hours with me today and tried to >> repair windows, upgraded to newer version, did scans, uninstalled and >> installed Microsoft ctt. I’ve uninstalled and reinstalled gnu more times >> than I can track. The last step is to reinstall operating system which I >> won’t do. I may have to lose 10 months of entry if I can’t get a fix. >> Always exactly same message. Microsoft says it’s the program. >> >> Suggestions for what I should do? I’m new to this online problem solving >> and don’t know what direction to go. How would I report a problem to gnu >> easily? I’ve spent days and $$ on this and it’s not on my end. I have to >> believe other Microsoft users are also having an issue. >> >> Thank you for helping me! >> >> Laurel >> >> On Tue, Nov 24, 2020 at 1:00 PM laurel hargis <ldbhar...@gmail.com> >> wrote: >> >> > I have uninstalled and reinstalled and get exactly the same error >> message. >> > >> > Microsoft couldn’t figure out and they have escalated up the chain. I >> > should get a call from them again tomorrow morning. I will educate >> myself >> > on the links I was sent by David previously regarding gnu files. >> > >> > I’ve had 2 separate IT people in my system making sure all is well, so >> > doesn’t seem to be a problem with my computer. >> > >> > Thank you >> > Laurel >> > >> > On Mon, Nov 23, 2020 at 11:05 PM David Cousens < >> davidcous...@bigpond.com> >> > wrote: >> > >> >> Laurel >> >> >> >> Uninstalling the app should not affect your financial data files (or >> even >> >> the user preference files). They are totally separate from the actual >> >> program files. The first will be stored in whatever location you chose >> in >> >> your user home directory when you first created them and the preference >> >> files are also in a separate location. The Gnucash guide section on >> >> migrating files >> >> >> >> >> https://www.gnucash.org/docs/v4/C/gnucash-guide/basics-migrate-settings.html >> >> discusses file locations and more information on the configuration >> files >> >> is >> >> given in the wiki >> https://wiki.gnucash.org/wiki/Configuration_Locations. >> >> >> >> David >> >> >> >> >> >> >> >> >> >> >> >> >> >> ----- >> >> David Cousens >> >> -- >> >> Sent from: >> >> http://gnucash.1415818.n4.nabble.com/GnuCash-User-f1415819.html >> >> _______________________________________________ >> >> gnucash-user mailing list >> >> gnucash-user@gnucash.org >> >> To update your subscription preferences or to unsubscribe: >> >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> >> If you are using Nabble or Gmane, please see >> >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> >> ----- >> >> Please remember to CC this list on all your replies. >> >> You can do this by using Reply-To-List or Reply-All. >> >> >> > >> _______________________________________________ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. >> > _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
